Consumer Banking - Collector - Administrative CONSU01710
Company: INTRUST Bank, NA
Posted on: October 15, 2020
Job Details Description
At INTRUST Bank, relationships are at the core of all we do. Which
is why we focus on fostering positive relationships not just with
our customers, but also with each other. INTRUST Bank recognizes
and celebrates employees for their individual character, value and
potential, with a focus on developing the unique talents each team
member brings to the table. Its something weve learned firsthand
over the decades; focus on people, and the rest will fall into
place to create an environment built on respect, understanding and
most of all trust.
Job Summary: Performs various tasks involving significant contact
with INTRUST customers over the phone for recovering funds due the
bank. Customer contact is varied and in-depth. Customer inquiries
are seldom routine and involve extended contact with the customer
in order to facilitate a satisfactory resolution. Position requires
independent decision making with the ability to negotiate payment
terms and methods. Promotes and fosters teamwork across all areas
of INTRUST and is focused on delivering a high level of customer
service to all. Must maintain strict standard of confidentiality,
and perform duties in a manner supporting INTRUSTs Character
- Actively works collection queue on delinquent and impaired
accounts to achieve performance standards and reduce losses to the
- Requires thorough knowledge of departmental policies,
procedures and regulations as it pertains to the collection
- Must possess product knowledge of all consumer-lending
- Ability to be polite and compassionate without lacking
- Performs collections and skip tracing to recover funds
utilizing an automated dialer as well as effectively working
assigned queues manually.
- Complies with all federal, state, and organizational policies,
procedures, and processes, including, but not limited to, the Bank
Secrecy Act (BSA), Patriot Act, Office of Foreign Assets Control
(OFAC), Federal Debt Collection Practices (FDCP), Service Members
Civil Relief Act (SCRA) and Unfair Deceptive or Abusive Acts and
Practices (UDAAP) procedures
Education and Experience: High school diploma or equivalent with
1-2 years of collections or customer service experience.
Required Skills, Knowledge: Excellent communication and people
skills. Must have the expertise and skills to handle a wide range
of account scenarios. Typing and keyboard skills required.
Effective verbal and written communication. Must be able to work
shifts; days, evenings and weekends. Excellent technical skills
with the ability to multi-task between computer screens, systems
Required Licenses and/or Certifications: None.
Physical Demands: Sedentary position. Involves sitting most of the
time, but may involve walking or standing for brief periods of
time. Must be able to view personal computer for extended periods
of time. May occasionally lift up to 25 lbs. Must be able to hear
and speak clearly both face-to-face and over the phone. Must be
able to use hands to key information and handle objects.
Working Conditions: Normal office environment.
This job description summary is not intended to be an employment
contract, nor is it intended to state or imply these are the only
activities to be performed by the employee occupying this position.
Employees will be required to follow any other duties as assigned
or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including
INTRUST Bank, are Equal Opportunity Employers whose policy is not
to discriminate unlawfully against any qualified employee or
applicant for employment on the basis of protected military or
veteran status, disability, race, color, religion, sex, age,
national origin, pregnancy, genetic information, sexual
orientation, gender identity, or any other classification protected
by applicable local, state or federal law; except where an
individuals protected category constitutes a bona fide occupational
Keywords: INTRUST Bank, NA, Wichita , Consumer Banking - Collector - Administrative CONSU01710, Accounting, Auditing , Wichita, Kansas
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