Treasury Services Specialist
Company: INTRUST Bank
Posted on: November 18, 2020
At INTRUST Bank, relationships are at the core of all we do.
Which is why we focus on fostering positive relationships not just
with our customers, but also with each other. INTRUST Bank
recognizes and celebrates employees for their individual character,
value and potential, with a focus on developing the unique talents
each team member brings to the table. It's something we've learned
firsthand over the decades; focus on people, and the rest will fall
into place to create an environment built on respect, understanding
and most of all- trust.
Job Summary: The Treasury Services Specialist provides top-tier
support for customers utilizing commercial systems and
applications. Assistance is provided via phone, email and in-person
and regularly involves completing tasks related to business
services and products. Promotes an environment of teamwork within
the department and across the bank. Represents INTRUST Bank in all
he or she does in the community, and is focused on the development
of new business relationships. Must maintain strict standards of
confidentiality, and perform duties in a manner supporting
INTRUST's character qualities.
- Responds to all incoming inquiries, providing reliable support
to customers in a friendly, professional and timely
- Interfaces directly with customers, resolving problems through
- Accurately and efficiently researches and resolves
discrepancies and errors, keeping management and account officers
apprised of customer impact issues.
- Facilitates customer onboarding through completion of system
walkthroughs and training.
- Completes all system setups, deletions, and change requests
according to department standards.
- Provides clear and concise documentation.
- Enhances customer relationships by proactively uncovering needs
and offering appropriate products and services.
- Follows established procedures to prevent losses and contribute
positively to profitability.
- Operates with a high attention to detail, is able to quickly
identify high-risk situations and escalate as needed.
- Participates in system and application testing, providing
feedback on both internal and end-user experiences.
- Assists internal customers utilizing applications including
(but not limited to): Check Positive Pay, Business Online Banking
and Commercial Vault Services.
Education and Experience: High school diploma or equivalent, and 2+
years related job experience required. Previous experience in
banking operations and customer service required. Experience with
ACH files and Treasury related products is preferred.
Required Skills and Knowledge: Excellent customer service skills
are required. Strong oral, written communication and organizational
skills. Ability to travel to offer onsite assistance to commercial
customers. Must be able to demonstrate a high level of accuracy,
attention to detail, and the ability to multi-task utilizing
multiple computer programs. Computer experience with a knowledge of
Microsoft Office is required.
Required Licenses and/or Certifications: None.
Physical Demands: Long periods of time will be spent viewing
personal computer, sitting, standing and walking. Occasional
lifting up to 25 lbs. Must be able to hear and speak clearly both
face-to-face and over the phone.
Working Conditions: Normal office conditions.
This job description summary is not intended to be an employment
contract, nor is it intended to state or imply these are the only
activities to be performed by the employee occupying this position.
Employees will be required to follow any other duties as assigned
or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including
INTRUST Bank, are Equal Opportunity Employers whose policy is not
to discriminate unlawfully against anyqualifiedemployee orapplicant
for employment on the basis of protected military or veteran
status,disability, race, color, religion, sex, age, national
origin,pregnancy,genetic information, sexual orientation, gender
identity,or any other classification protected by applicable local,
state or federal law; except where an individual's protected
category constitutes a bona fide occupational qualification.
Keywords: INTRUST Bank, Wichita , Treasury Services Specialist, Accounting, Auditing , Wichita, Kansas
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