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COLLECTIONS ASSISTANT

Company: Advanced Physical Therapy
Location: Wichita
Posted on: January 16, 2022

Job Description:

Overview:
Collection assistants for Advanced Physical Therapy (APT) and Preferred Physical Therapy (PPT) are highly skilled in providing detailed insurance payment and account information for patients. The collection assistant will be responsible for the collections of outstanding monies from current and former patients of Advanced and Preferred Physical Therapy Clinics. Other aspects will include reducing accounts receivable delinquencies and resolving customer-billing problems in a professional manner while keeping and improving customer relations. The collection assistant will ensure all billing strategies align with overall company objectives.

Qualifications:
QUALIFICATIONS High School Diploma Strong communication, problem solving, and analytical skills required Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency Exceptional mathematics skills needed to make sound payment arrangements or calculate settlement estimates Capable of prioritizing and managing multiple responsibilities Ability to adapt to an ever-changing environment Organized and thorough in all account records and data entry Proficiency in Microsoft Word and Excel

Responsibilities:
ROLES AND RESPONSIBILITIESROLE #1 PATIENT ACCOUNTS (90%)Responsibilities:1. Paymentsa. Collect patient payments on past due amountsb. Analyze patient accounts to determine if it is delinquentc. Run credit card payments and set up recurring payment plans on Waystard. Reconcile patient disputes pertaining to payments and outstanding balancese. Assist patients to determine a payment plan2. Documentationa. HIPAA guidelines when discussing patient accountsb. Ensure patient information is accurate and up to datec. Document every account after speaking with the patient and/or any account activity3. Delinquent Accountsa. Past due lettersb. Settlement offersc. Final demand noticesd. Write offsi. small balancesii. no call/no show fees when appropriateiii. Write off patient balances after they have been reported to the collection agency employeesROLE #2: Administrative (10%)Responsibilities:1. Reportsa. Email or print off weekly reports for managerb. Meet department goals and performance metricsc. Identify issues attributing to account delinquencies and discuss them with managerd. Update Scorecarde. List of patients who have an outstanding balancef. List of patients who are late with payment or no payment made2. Communicationa. Team meetingsb. Weekly reporting to managerc. Monthly reporting to managerd. Maintain good relationship with the clinics and collection agency employeese. Meet defined department goals and performance metricsTotal of all roles = 100%Collections Assistant Benefits:Confluent Health offers a competitive pay and benefits package that helps protect your health and well-being, and provides excellent savings options for you and your family. Benefits include medical, dental, and vision insurance, company-paid life insurance, paid time off, paid holidays, maternity leave benefits, paid jury duty, 401k with matching company contribution, and much more!

Keywords: Advanced Physical Therapy, Wichita , COLLECTIONS ASSISTANT, Accounting, Auditing , Wichita, Kansas

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