Customer Experience Specialist

Company: Robert Half
Location: Wichita
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Travel Support Center Specialist to join a client team in Wichita, Kansas. In this role, you will play a pivotal part in ensuring exceptional service for our clients, handling inquiries, and managing reservations with attention to detail and efficiency. This is a Contract to permanent position, offering an excellent opportunity to grow within the organization. TRAINING SCHEDULE: Week 1 8:30 am – 5:00 pm off Sat/Sun Week 2 8:30 am – 5:00 pm off Sat/Sun Week 3 10:30 am – 7:00 pm Sat/Sun Schedules available AFTER TRAINING: 2:00 pm - 10:30 pm off Fri/Sat 2:00 pm - 10:30 pm off Sun/Mon 3:00 pm - 11:30 pm off Sat/Sun ?12:00 pm - 10:30 pm off Wed/Thur/Fri The responsibilities of the role will include: Receiving 80-100 inbound calls daily to meet 40-60 booked reservation goal Booking client requested hotel reservations with the hotel representative Reporting reservation confirmation information into the system Communicating issues effectively and professionally with all CLC Clients and Departments Utilizing proper grammar and appropriate speech to note client needs and issues Enhancing the reputation of Corpay, including all lines of business, by providing an unexpected level of service to all clients Managing one’s inbound and outbound call time to maximize one’s availability to take a call Beginning and completing assigned duties on time Performing other duties as needed or assigned • Strong verbal and written communication skills. • At least 1 year of experience in hospitality or retail industries is preferred. • Exceptional attention to detail and organizational skills. • Proven ability to collaborate effectively within a team environment. • Proficiency in using the Internet and Microsoft Office programs, including Word, Excel, and Outlook. • Ability to thrive in fast-paced and dynamic work settings. • Demonstrates initiative, reliability, and a strong sense of responsibility. • Flexible availability to accommodate varying work schedules.

Keywords: Robert Half, Wichita , Customer Experience Specialist, Customer Service & Call Center , Wichita, Kansas