Technical Support Engineer - Third Shift
Posted on: October 17, 2020
Are you data-driven* We at NetApp believe in the transformative
power of data to expand customer touchpoints, to foster greater
innovation, and to optimize operations. We are designed for
simplicity, optimized to protect, created to embrace future
opportunity, and open to enrich choice. We are the data authority
for hybrid cloud, and we are helping our customers realize the full
potential of their data.
We ve built a Data Fabric for a data-driven world to simplify and
integrate data management across the resources that are best for
the business. With the Data Fabric, our customers can harness the
power of cloud data services, build cloud infrastructures, and
modernize storage through data management.
By modernizing storage through data management, customers can
upgrade infrastructure to bring modern data services to existing
applications. Only NetApp can help organizations free the resources
necessary to fund transformation by deploying the industry s
leading flash storage solution, which is highly efficient and
scalable in both data center and cloud environments. Job
Opportunity for a 4 night workweek! The Technical Support Engineer
on our 3rd Shift team provides technical support to field
engineers, technicians, and product support personnel who are
diagnosing, troubleshooting, repairing and debugging complex
electro/mechanical equipment, computer systems, complex software,
or networked and/or wireless systems. This individual responds to
situations where first-line product support has failed to isolate
or fix problems in malfunctioning equipment or software. You will
report design, reliability and maintenance problems or bugs to
design engineering/software engineering, and may be involved in
customer installation and training. Additionally, you will provide
support to customer/users where the product is highly technical or
sophisticated in nature.
*** This is a 3rd Shift opportunity, with a schedule of Monday
evening to Friday morning, 8pm-7am. Individuals working this
schedule receive additional compensation for working off-shift.
*Solid interpersonal communication and customer service skills are
needed in order to work successfully with customers in high stress
and/or ambiguous situations.
*Strong aptitude for learning new technologies and understanding
how to utilize them in a customer-facing environment.
*Ability to follow standard engineering principles and
*Creative approach to problem solving.*Basic understanding of the
following protocols and applications:
-NFS, the UNIX remote file sharing protocol
-CIFS, the Windows NT remote file sharing protocol -SAN
connectivity methodologies for storage systems
-TCP/IP, Networking, and RAID
-NetApp Storage System operating systems such as Data ONTAP or
E-Series Operating System (EOS)
-NetApp solutions developed around specific applications involving
E-Series and/or FAS storage systems
-The usage of tools, logs, and support tools needed to analyze
system issues (such as perfstat, packet traces, ASUP logs,
Responsibility and Interaction:
-The types of tasks this individual is responsible for are a mix of
structured and unstructured tasks.
-This individual will apply attained experiences and knowledge in
solving routine to moderately complex problems.
-This individual interacts primarily with Staff to Director level
employees within the function, and the technical team on assigned
projects. There may be communication with employees in other
functions as required. General direction is provided on routine
work, and detailed direction is provided on new projects and
assignments; as well as on-going review of activities and
-The ideal candidate will be an important contributor or lead on
team projects. Education
Typically requires a Bachelor s degree and a minimum of 2-5 years
of related experience; or equivalent combination of relevant
education/certifications/training and applicable work
So get ready to tap into the data visionary within, and join us as
we accelerate digital transformation and empower our customers to
change the world with data!
If you ask a NetApp employee why they work here, the answer is
inevitably the same: the people. At NetApp, our culture is at the
heart of what we do. We place importance in trust, integrity,
teamwork, and caring above all else. NetApp is a place where people
are empowered to make a difference. Empowered to innovate.
Empowered to collaborate. Empowered to help ourselves and others be
data-driven and change the world. We take care of each other, our
customers, our partners, and our communities simply because it s
the right thing to do.
We work hard but also recognize the importance of work-life balance
for our employees because what s important to them is important to
us! Recently we implemented Family First, which encourages
employees to take paid time off to bond with a new child (through
birth or adoption) or to care for a family member with a serious
health condition. Our volunteer time off program is best in class,
offering employees 40 hours of paid time off per year to donate
their time with their favorite organizations. We provide
comprehensive medical, dental, wellness and vision plans for you
and your family. We offer educational assistance, legal services,
and access to discounts and fitness centers. We also offer
financial savings programs to help you plan for your future.
Join us and see what empowerment can do.
Equal Opportunity Employer Minorities/Women/Vets/Disabled
Equal Opportunity Employer Minorities/Women/Vets/Disabled.
Keywords: NetApp, Wichita , Technical Support Engineer - Third Shift, Engineering , Wichita, Kansas
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