Technical Support Engineer - Weekend Nights
Posted on: November 21, 2020
Are you data-driven* We at NetApp believe in the transformative
power of data to expand customer touchpoints, to foster greater
innovation, and to optimize operations. We are designed for
simplicity, optimized to protect, created to embrace future
opportunity, and open to enrich choice. We are the data authority
for hybrid cloud, and we are helping our customers realize the full
potential of their data.
We ve built a Data Fabric for a data-driven world to simplify and
integrate data management across the resources that are best for
the business. With the Data Fabric, our customers can harness the
power of cloud data services, build cloud infrastructures, and
modernize storage through data management.
By modernizing storage through data management, customers can
upgrade infrastructure to bring modern data services to existing
applications. Only NetApp can help organizations free the resources
necessary to fund transformation by deploying the industry s
leading flash storage solution, which is highly efficient and
scalable in both data center and cloud environments. Job
Technical Support Engineer: Provides technical support to field
engineers, technicians, and product support personnel who are
diagnosing, troubleshooting, repairing and debugging complex
electro/mechanical equipment, computer systems, complex software,
or networked and/or wireless systems. Responds to situations where
first-line product support has failed to isolate or fix problems in
malfunctioning equipment or software. Reports design, reliability
and maintenance problems or bugs to design engineering/software
engineering. May be involved in customer installation and training.
Provides support to customer/users where the product is highly
technical or sophisticated in nature.
*This is a weekend night opportunity with a 3 night workweek
consisting of Fri, Sat, and Sun, 6pm-7am. Additional compensation
is offered for working an off-shift schedule.* Job Requirements
Solid understanding of the following protocols and applications:
-NFS, the UNIX remote file sharing protocol -CIFS, the Windows NT
remote file sharing protocol -SAN connectivity methodologies for
storage systems -TCP/IP and Networking -RAID -NetApp Storage System
operating systems such as Data ONTAP -NetApp solutions developed
around specific applications involving FAS storage systems -The
usage of tools, logs, and support tools needed to analyze system
issues (such as perfstat, packet traces, ASUP logs, etc.)
*Must have at least 1 or more areas of expertise such as: -NetApp
hardware platforms and peripheral devices -Data ONTAP operating
system and NetApp High-Availability (HA) technology -UNIX/Linux
configuration, administration and technical support -Microsoft
Windows environment configuration, system administration and
technical support -NAS and/or SAN storage and surrounding
infrastructure -Network Attached Storage protocols experience
(NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and
Active Directory) -NetApp Cluster-Mode Storage Solutions and
related technologies -The interoperability of enterprise
applications (such as Microsoft Exchange, Microsoft SQL Server,
Oracle, and SAP) with NetApp storage systems and solutions -Server,
and Desktop Virtualization Solutions (such as VMWare) Education
Typically requires a Bachelor s degree and a minimum of 2-5 years
of related experience; or equivalent combination of related
education/certifications/training and applicable professional work
So get ready to tap into the data visionary within, and join us as
we accelerate digital transformation and empower our customers to
change the world with data!
If you ask a NetApp employee why they work here, the answer is
inevitably the same: the people. At NetApp, our culture is at the
heart of what we do. We place importance in trust, integrity,
teamwork, and caring above all else. NetApp is a place where people
are empowered to make a difference. Empowered to innovate.
Empowered to collaborate. Empowered to help ourselves and others be
data-driven and change the world. We take care of each other, our
customers, our partners, and our communities simply because it s
the right thing to do.
We work hard but also recognize the importance of work-life balance
for our employees because what s important to them is important to
us! Recently we implemented Family First, which encourages
employees to take paid time off to bond with a new child (through
birth or adoption) or to care for a family member with a serious
health condition. Our volunteer time off program is best in class,
offering employees 40 hours of paid time off per year to donate
their time with their favorite organizations. We provide
comprehensive medical, dental, wellness and vision plans for you
and your family. We offer educational assistance, legal services,
and access to discounts and fitness centers. We also offer
financial savings programs to help you plan for your future.
Join us and see what empowerment can do.
Equal Opportunity Employer Minorities/Women/Vets/Disabled
Equal Opportunity Employer Minorities/Women/Vets/Disabled.
Keywords: NetApp, Wichita , Technical Support Engineer - Weekend Nights, Engineering , Wichita, Kansas
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