Cox Business (CB) Fulfillment Technician II
Company: Cox Communications
Location: Colwich
Posted on: May 29, 2023
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Job Description:
The Cox Business (CB) Fulfillment Technician II is responsible
for configuring aggregate devices, routers, optical access, NID
and/or DWDM equipment that carries video, data, and/or telephony
traffic. Utilizes various applications for implementation, service,
test and acceptance (Remedy, Procomm Plus, Secure CRT, WebZing,
Guardian.)
Primary Responsibilities and Essential Functions
--- Under supervision, installs, disconnects, upgrades and
migrations at customer premise applicable to complex services for
all CB products and services which generally involve custom design
and not HFC.
--- Initially activates electronics by powering up the equipment
via 48V or AC to ensure service.
--- Loads configuration from Engineering work package on customer
premise equipment.
--- Performs customer CPE testing on-site.
--- Coordinates with provisioning to verify/finalize customer
acceptance of service, confirming service is working as expected to
initiate billing.
--- Coordinates equipment pick up with boundary partners.
--- Creates, updates and closes Remedy tickets and coordinates with
change control as needed.
--- Plans daily route, requisitions equipment and supplies and
stocks vehicle.
--- Drives company vehicle between office, warehouse and work site;
maintains vehicle and other equipment per service requirement and
safety guidelines; operates company vehicle in a safe and courteous
manner and in accordance with all laws and company policies.
--- Complies with all safety procedures and policies.
--- Identifies and sorts equipment needed for work orders.
--- Configures CPE in warehouse prior to installation at customer
premises.
--- Ensures appropriate iOS upgrade is applied.
--- Performs basic functional testing of equipment to eliminate out
of box failures.
--- Follows labeling standards for labeling all equipment, terminal
ID (TID), circuit tags, cabling required for the job.
--- Pre-stages equipment per work order in preparation for
installation at the Fulfillment Stage Center.
--- Works with customer on integration of complex circuits such as
BGP, EPLAN, EVPLAN, etc.
--- Assists with initial turn-up of CPE equipment.
--- Performs other duties specified by FE&O Leadership
--- Tests and verifies services in conjunction with the install
team.
--- Performs AS-BUILTS to Access Engineering, Design and
Construction
--- This position may be required to work shifts and/or provide
24/7 coverage to meet customer demands.
--- SHOUT Notification Level Tech Ops - Engineering (Alcatel-Lucent
SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
--- Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG -
Engineering CB Access
Required
--- High School Diploma/GED and 3 years' experience in a related
field. The right candidate
could also have a different combination, such as any level
degree/certification beyond a HS
diploma/GED and 1 year experience in a related discipline; or 5
years' experience in a related field
--- Requires strong knowledge of IP, Ethernet, SONET, DWDM such
Microsoft Word, Excel,
PowerPoint, SPSS, SAS, etc.
--- Excellent interpersonal, communication and collaborative skills
to work effectively with team throughout the organization
--- Valid local State Driver's License and driving record that
meets Cox standards
Preferred
--- Degree in related discipline (e.g., Information Systems,
Computer Science, Software Engineering, Information Security,
etc.)
--- Technical Certification in related discipline (e.g., Technical
Operations )
--- 1 year experience in troubleshooting layer I, II, & III
networks
--- Prior commercial installation experience; technical support
experience
--- Experience in industry desired with actual experience in
Carrier Circuits, Transport Equipment, Network Construction, Fiber
light, Trace and Service Fiber, DC Power & Batteries, and Fiber
installation in Telecommunication industry desired.
About Cox Communications
Cox Communications is the largest private telecom company in
America, serving six million homes and businesses. That's a lot,
but we also proudly serve our employees. Our benefits and our
award-winning culture are just two of the things that make Cox a
coveted place to work. If you're interested in bringing people
closer through broadband, smart home tech and more, join Cox
Communications today!
About Cox
Cox empowers employees to build a better future and has been doing
so for over 120 years. With exciting investments and innovations
across transportation, communications, cleantech and healthcare,
our family of businesses - which includes Cox Automotive and Cox
Communications - is forging a better future for us all. Ready to
make your mark? Join us today!
Benefits of working at Cox may include health care insurance
(medical, dental, vision), retirement planning (401(k)), and paid
days off (sick leave, parental leave, flexible vacation/wellness
days, and/or PTO). For more details on what benefits you may be
offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified
applicants/employees will receive consideration for employment
without regard to that individual's age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations:
Cox accepts resumes only from agencies with which we formally
engage their services. Please do not forward resumes to our
applicant tracking system, Cox employees, Cox hiring manager, or
send to any Cox facility. Cox is not responsible for any fees or
charges associated with unsolicited resumes.
Keywords: Cox Communications, Wichita , Cox Business (CB) Fulfillment Technician II, Engineering , Colwich, Kansas
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