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Cox Business (CB) Fulfillment Technician II

Company: Cox Communications
Location: Colwich
Posted on: May 29, 2023

Job Description:

The Cox Business (CB) Fulfillment Technician II is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic. Utilizes various applications for implementation, service, test and acceptance (Remedy, Procomm Plus, Secure CRT, WebZing, Guardian.)
Primary Responsibilities and Essential Functions
--- Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
--- Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
--- Loads configuration from Engineering work package on customer premise equipment.
--- Performs customer CPE testing on-site.
--- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
--- Coordinates equipment pick up with boundary partners.
--- Creates, updates and closes Remedy tickets and coordinates with change control as needed.
--- Plans daily route, requisitions equipment and supplies and stocks vehicle.
--- Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
--- Complies with all safety procedures and policies.
--- Identifies and sorts equipment needed for work orders.
--- Configures CPE in warehouse prior to installation at customer premises.
--- Ensures appropriate iOS upgrade is applied.
--- Performs basic functional testing of equipment to eliminate out of box failures.
--- Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
--- Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
--- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
--- Assists with initial turn-up of CPE equipment.
--- Performs other duties specified by FE&O Leadership
--- Tests and verifies services in conjunction with the install team.
--- Performs AS-BUILTS to Access Engineering, Design and Construction
--- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
--- SHOUT Notification Level Tech Ops - Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
--- Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG - Engineering CB Access
--- High School Diploma/GED and 3 years' experience in a related field. The right candidate
could also have a different combination, such as any level degree/certification beyond a HS
diploma/GED and 1 year experience in a related discipline; or 5 years' experience in a related field
--- Requires strong knowledge of IP, Ethernet, SONET, DWDM such Microsoft Word, Excel,
PowerPoint, SPSS, SAS, etc.
--- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
--- Valid local State Driver's License and driving record that meets Cox standards
--- Degree in related discipline (e.g., Information Systems, Computer Science, Software Engineering, Information Security, etc.)
--- Technical Certification in related discipline (e.g., Technical Operations )
--- 1 year experience in troubleshooting layer I, II, & III networks
--- Prior commercial installation experience; technical support experience
--- Experience in industry desired with actual experience in Carrier Circuits, Transport Equipment, Network Construction, Fiber light, Trace and Service Fiber, DC Power & Batteries, and Fiber installation in Telecommunication industry desired.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Communications, Wichita , Cox Business (CB) Fulfillment Technician II, Engineering , Colwich, Kansas

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