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Account Manager, Inside Sales (aviation training)

Company: CTS
Location: Wichita
Posted on: November 26, 2022

Job Description:

*General Description*

Seeking a talented problem solver to join our team as an Account Manager-Inside Sales Representative for our Aviation Training solutions. If you're an enthusiastic and driven individual who can listen to customer service issues and then offer a unique and innovative solution to each problem, we'd love to hear from you.

You know customer feedback is priceless and you can put yourself in their shoes. If you don't have enough information to resolve an issue, you are confident and resourceful in troubleshooting, investigating, and offering a solution. You'll be given the freedom to be yourself and take ownership of your projects without fear of being micromanaged.

Whether creating sales opportunities, answering product and service questions, processing orders, following up on renewals, or preparing correspondence, the target is to always be the voice of the customer and demonstrating value while ensuring an excellent standard of service.

*Job Responsibilities: *

You'll be an important member of our team, contributing to team effort in a client on-boarding, sales, support, and retention role that will work collaboratively with both our content management and customer support teams.

* Quickly build a professional rapport and achieve customer satisfaction through earning and maintaining their trust
* Engaging customers by promptly addressing product and service questions; making informed suggestions about other products and services, and always striving to find a way to "wow" the customer
* Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, and if applicable, attempt to persuade customers to reconsider cancellation or capture underlying reasons for cancellation and/or schedule 6-month follow ups to re-engage with cancelled clients
* Understanding customer's needs and identifying sales opportunities
* Following established communication procedures, guidelines, and policies while being willing to recognize when these are no longer effective or efficient and offer solutions; open to process and procedure change through being an agent for change and willing to learn and take on new responsibilities
* Communicating and coordinating with colleagues as necessary; working in conjunction with the management team to stay updated on product knowledge, to ensure that: (a) proper customer service is being delivered, (b) processes are efficient and appropriate, and (c) you can recommend potential products or services to management by recognizing trends in the collection of customer information and requests
* Acting in the best interest of our clients; responsible for implementing a customer product and service review plan, scheduling ongoing reviews to gauge client happiness levels and ensure the CTS value proposition is being met

*Recommended Skills and Qualifications: *

* Self-starter with customer service experience
* Ability to effectively manage competing priorities and projects while easily adapting to change
* Strong skills in phone contact, active listening, problem solving, and analyzing information
* Familiarity with CRM systems and best practices
* Excellent communication and interpersonal skills
* Great attention to detail
* Enthusiasm and desire to learn along with a willingness to enhance your market and product knowledge toward offering custom-tailored solutions
* Works equally well independently and within a team environment
* Well-versed in the language of aviation, knowing the difference between Part 91 and Part 135 is beneficial, as is being able to navigate the alphabet lexicon prevalent in aviation...if 8900, OpSpecs, FAR-AIM, PBN, GPS, CPDLC, or ADS-B means anything to you, we want to meet you; but if you don't, it's not a deal breaker for us

*About CTS*

CTS is an online training provider that serves the ground training needs for all aviation operations. From Part 91 to Part 135 as well as 121 and 125 pilot training (initial and recurrent) to cabin crew, ground crew, office personnel, and maintenance/safety personnel - we set the standard in aviation ground training.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:
* 401(k) matching
* Flexible schedule
* Flexible spending account
* Health insurance
* Paid time off
Schedule:
* Monday to Friday
Travel requirement:
* No travel

Experience:
* Customer Service/Account Management: 2 years (Required)
* Inside sales: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: CTS, Wichita , Account Manager, Inside Sales (aviation training), Executive , Wichita, Kansas

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