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Account Manager

Company: Bodycote
Location: Wichita
Posted on: January 25, 2023

Job Description:

Account Manager

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists and technicians in the industry. Come join our team!

This role is a direct report to the Regional Sales Manager for our Aerospace, Defense & Energy- Central region and will be based in our Wichita (McLean), KS plant. The Account Manager will work to cultivate new business opportunities, expand customer base and explore new markets. The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention and expansion of business opportunities with customers. This position manages relationships and customer service for accounts at the plant level including inside and outside sales. The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations.

Major Responsibilities:

  • Develop a trusted advisor relationship with key customer stakeholders, potential customers and executive sponsors
  • Conduct sales calls, receive and respond to web/phone inquiries from customers and potential customers
  • Prospecting - Ability to build prospect list from industry database and work prospecting into your regular call routine
  • Conduct customer feedback interviews / surveys
  • Develop and deliver quotations, provide clarification of customer requirements
  • Timely quote follow up with recorded win/loss feedback
  • Partnering with employees at the plant level to monitor progress of work to meet customer expectations
  • Project Management - Targeted sales campaigns

    We are seeking candidates with the following qualifications:

    • This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder
    • Experience necessary - 10 years in sales, customer service or related field
    • Education - College degree preferred
    • Must possess or acquire a working knowledge of heat treatment
    • Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, equipment capabilities
    • Must possess or acquire a working knowledge of heat treatment
    • Must possess or acquire a working knowledge of Salesforce (SFDC)
    • Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations
    • Ability to quote pricing, manage expectations for process and delivery
    • Exercise tact and ability to partner with customer to resolve issues

      Bodycote has a longstanding commitment to provide a safe, quality-oriented and productive work environment and for these reasons all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.


Keywords: Bodycote, Wichita , Account Manager, Executive , Wichita, Kansas

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