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Assistant Department Manager (Design)

Company: Floor and Decor
Location: Wichita
Posted on: August 16, 2019

Job Description:

It's great being part of a culture where entrepreneurship and team spirit are not just buzzwords. If you love working with a great group of people and desire the opportunity to grow, this is the place for you.Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Minimum Eligibility Requirements


  • High School Diploma or GED
  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Excellent communication skills (verbal & written)


    • Ability to multi-task and work in a fast-paced environment

      Essential Functions

      • Act and work in a manner that is consistent with company's core values
      • Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
      • Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. The basic P's of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
      • Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
      • Complete all product specialist certification courses
      • Demonstrate a thorough understanding of merchandise and installation
      • Ensure the overall merchandising, pricing and organization of the department
      • Communicate standard operating procedure direction and changes to all associates in a timely manner
      • Complete the Industrial Truck (forklift) proficiency testing and certification
      • Communicate inventory needs to management
      • Direct and assist the processing of merchandise to the showroom floor
      • Validate all product placement and pricing within the department
      • Greet every customer in a helpful and courteous manner
      • Assist customers with product questions and selections
      • Process customers at check-out using the point of sale (POS) system
      • Process customer refunds and exchanges according to established guidelines
      • Present 'how-to' classes to customers
      • Follow established cash, check and charge card acceptance procedures
      • Answer the telephone according to accepted guidelines
      • Stock and tag merchandise displays as required
      • Create price tags and merchandise signs

        Working Conditions (travel, hours, environment)


        • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.


          Physical/Sensory Requirements

          Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.ACKNOWLEDGEMENT: I acknowledge that I am applying to a position at Floor & Decor as a Designer and as part of the interview process I may be asked to complete a design skill assessment exercise. If I am asked to complete a design skill assessment exercise, I understand that the interview process will not be completed until I have completed the design skill assessment exercise. I understand that throughout the interview process I am not an employee and that Floor & Decor has no obligation to treat me as an employee. I understand that I am not guaranteed a job at Floor & Decor upon the completion of the interview process. I have no expectation of pay during the interview process. I understand that, during the interview process, I may use or create F&D tools, materials, designs, and other resources, all of which will remain at all times the properties and interests of the company.Equal Employment Opportunity:Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

          This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Keywords: Floor and Decor, Wichita , Assistant Department Manager (Design), Executive , Wichita, Kansas

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