COVID Response Medical Intake Receptionist

Company: Hunter Health Clinic
Location: Wichita
Posted on: April 10, 2021

Job Description:

Medcial Receptionists Needed!! Temporary Positions: Day and Evening shifts available! We are currently seeking Medical Intake Receptionists to provide excellent customer service to patients and community members receiving COVID vaccinations! The Medical Intake Receptionists will work at different vaccination sites within the Wichita area. This is a Temporary/Seasonal role. The COVID-19 Medical Intake Receptionists works as part of a team in a vaccination center delivering a safe and effective service for the delivery of COVID-19 vaccine(s) to the community. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. Tracks internal and external Release of Information (ROI) requests. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, managing schedule in real time to optimize patient access and creating opportunities for patient engagement (for example red carpeting). Screens and enrolls eligible patients into clinics special population programs. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Aids patients in distress by responding to emergencies. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information. Ensure proper documentation and filing of patient documentation in EHR system. Identify hardship cases and refer to designated representative for assistance. Schedule all patients as appropriate, inputting precise and accurate information as required per Clinic requirements and policies. Complete and/or assist with the completion of all patient registration forms. Monitors patients after receiving a Covid-19 vaccine for concerning symptoms, immediately alerting clinical staff to triage as necessary Bring any patient concerns or complaints to the immediate attention of the Business Operations Manager and or Patient Advocate. Maintains confidentiality with respect to proprietary information, patient information and employees as patients information. Actively participates as a member of an organization Team when the opportunity presents itself, such as Workplace of Choice or Safety Committee, and continues to further their own education related to their role within the organization. Works openly with the Busines Operations Manager, providing suggestions for improvements or enhancements to current processes, suggesting new processes, and by providing innovative and creative solutions supporting organizational and departmental goals. Exemplifies, supports, and promotes the organizations Standards of Behavior as well as models and promotes direct conversations and peer accountability. Other duties as assigned High school diploma or GED required. Superior customer service, time management, and organization skills required. Excellent grammar and attention to detail required. 1-2 years experience in prior customer service role required. Prior experience in medical office setting preferred. Bilingual (English/Spanish) preferred. Ability to understand and respond to patients and families with cultural sensitivity is required.

Keywords: Hunter Health Clinic, Wichita , COVID Response Medical Intake Receptionist, Healthcare , Wichita, Kansas