Loan Servicing Customer Service Representative

Company: Fidelity Bank
Location: Wichita
Posted on: February 15, 2020

Job Description:

LOAN SERVICING CUSTOMER SERVICE REPRESENTATIVEThe candidate for this position will be responsible for assisting customers with the servicing of their mortgage loan while working in a call center environment. Other tasks--include gathering loan information for customers (including insurance/tax inquiries, loss draft information, and payment issues), preparing mortgage release documentation as assigned, and assisting with the finalization of payoff documents.Requirements for the position include a high school diploma (or equivalent), excellent organizational skills, the ability to multi-task, basic computer skills and strong written and verbal communication skills. Customer service experience is preferred. Candidate may be required to cross train in other areas of Loan Servicing as needed. The ability to work late and/or flexible hours is required. EO/AA Employer: Title VII/Protected Veterans/Disability StatusEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Fidelity Bank, Wichita , Loan Servicing Customer Service Representative, Hospitality & Tourism , Wichita, Kansas