Customer Service Representative

Company: Two Men and a Truck
Location: Wichita
Posted on: May 14, 2020

Job Description:

TWO MEN AND A TRUCK-- is NOW HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

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• Base pay of $12.00/hour
  
  
• Monthly sales bonus
  
  
• Medical, vision and dental available
  
  
• Career advancement opportunities
  
  
• Joining an established winning Wichita team with consecutive years of over 99% referral rating
  
  
  What You'll Do
  
  
  
  
  
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  • Provide outstanding customer service on all calls and online inquiries
    
    
  • Recommend moving services and products based on cost, availability, and customer specifications
    
    
  • Input information into internal move software to provide accurate moving estimates and schedule moves
    
    
  • Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
    
    
  • Support and works cohesively with the office manager and sales team to accomplish company goals
    
    
  • Ensure on-site move consultations are performed professionally and accurately, with prompt customer follow-up
    
    
  • Ensure customer concerns and claims are handled with integrity and a sense of urgency
    
    
  • Prepare move-related paperwork and documents
    
    
  • All other duties as assigned
    
    
    
    
    What Were Looking For
    
    
    
    
    
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    • High school diploma or GED; associates degree in a related field preferred
      
      
    • At least 1 year of sales and/or customer service experience
      
      
    • Excellent customer service skills: effective listening and communication
      
      
    • Ability to multi-task and enter customer data into move software while on the phone
      
      
    • Confidence to initiate customer contact and comfortable asking for the sale
      
      
    • Willing to submit to a pre-employment background check and drug screen
      
      
    • Creative problem-solving skills
      
      
    • Exceptional organization and time management skills
      
      
    • Strong team player who works productively with a wide range of people and personalities
      
      
    • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
      
      
    • Bilingual is a plus
      
      
      
      

Keywords: Two Men and a Truck, Wichita , Customer Service Representative, Hospitality & Tourism , Wichita, Kansas