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Customer Service Representative - Opt +

Company: CURO Financial Technologies Corp
Location: Wichita
Posted on: January 15, 2022

Job Description:

CURO Financial Technologies is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We've consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.

Come and work for a Fintech company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!

Join our growing and passionate Opt Plus Team. As a Call Center Customer Service Representative, you will directly provide outstanding Customer support for our debit card programs, develop sincere Customer relationships, accurately providing account balances and transactional information, and perform supporting activities according to Company guidelines and management directives.

What You Will Be Doing

  • You will be the critical point of contact in establishing and maintaining customer relationships by educating potential and current customers on our products, service solutions, and process while documenting all interactions and continuing to uphold all security standards
  • Prioritize internal and external Customers above all tasks, while maintaining company call quality standards, procedures, and PCI compliance guidelines
  • Optimize sales opportunities for the best product fit
  • Escalate any trending or urgent system issue or process
  • Take initiative to make things better and provide solutions for challenges
    What You Will Need
    • Minimum educational requirement of High School Diploma or equivalent
    • You must be 18 years of age or older
    • Strong communication, listening, and multi-tasking skills
    • Careful attention to detail and organization
    • Excellent verbal and written skills
    • Bilingual (fluent verbal and written) a plus
    • Telephone sales experience a plus
    • Ability to hardwire (Ethernet) your company provided equipment directly to your home router
    • Be able to work in a quiet, private place in your home where you can work without background noise (trust us, youll appreciate the quiet)
      CURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Speedy Cash, Rapid Cash, Cash Money, LendDirect, Av--o Credit, Opt+ and Revolve Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

      This employer participates in E-Verify.

      NOTICE: Please upload your resume in .pdf or .doc format.

Keywords: CURO Financial Technologies Corp, Wichita , Customer Service Representative - Opt +, Hospitality & Tourism , Wichita, Kansas

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