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Team Leader - Administration Support

Company: Genpact
Location: Winfield
Posted on: January 15, 2022

Job Description:

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands"-- - -and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Team Leader of Administration Support We are looking for individual who is highly customer service oriented and has good audit and digital literacy. In this role, you will be encouraged to work on deadlines, in a fairly high-pressure business environment while being a standout colleague. Prior customer service and data entry experience will be preferred. Job Requirements:Responsibilities Perform assigned activities per predefined SOPs and work instructions Perform data entry into customers ERP and other business management tools and ensure high level of accuracy. Perform data validations and audits to highlight any anomalies in data between different customer data sources. Perform entry into paper-based records and transfer physical records between departments. Closely work with client counterparts and resolve any issues in the process. Identify impacts of transaction process followed in customer service on the client business and mitigate potential risks to business Attend customer meetings related assigned business process and supply as the need arises Run reports and present process related data as per customer requirement. Responsible for the daily activities and tasks of all team members. Responsible for tracking and reporting risks to the site manager. Responsible for tracking and approving all Paid Time Off and leave requests, managing thru the time keeping system, ADP, and ensuring adequate coverage of all tasks during absences. Responsible for ensuring proper training of all new hires. Responsible for ensuring that the cross-training plan is executed and maintained up to date. Create and foster a positive and professional work environment. Use intimate knowledge of Aviation Records Centers to advance the team with which daily tasks are conducted. Utilize knowledge of Aviation Overhaul Shops to assist, cross train, and assign daily tasks to the administrative support team. Qualifications Minimum qualifications Intimate knowledge of Aviation Records Centers Intimate knowledge of Aviation Overhaul Shops High School Graduate Good business communication skills - written and verbal Good Interpersonal, Time Management & Planning skills Ability to track and interpret data and drive initiatives based upon said data Prior customer service experience Preferred qualifications MS Excel, intermediate to proficient MS Outlook Supply Chain Knowledge preferred (Aviation or Repairs are a bonus) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.-- -Genpact is-- -committed-- -to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Keywords: Genpact, Wichita , Team Leader - Administration Support, Hospitality & Tourism , Winfield, Kansas

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