Customer Service Representative Full Time $11-$13/HR Wichita
Company: Great Plains Specialty Finance Inc
Location: Wichita
Posted on: June 25, 2022
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Job Description:
Job Description:Customer Service Representative- Check 'n
Go/Allied Cash AdvanceDo you enjoy providing excellent service and
building lasting customer relationships? Would you like to move
beyond traditional retail jobs and start building your career? Do
you have interest in being a part of an industry-leading Financial
Services company? Are you ready to make your next move? If so, we
would like to talk to you!Overview of Role and Key
Accountabilities:As a financial services leader, we strive to make
a difference in our customers' lives & the communities we serve.
Our Customer Service Representatives are a front-line brand
ambassador representing Check 'n Go or Allied Cash Advance, both
part of the CNG Holdings, Inc., family of companies. Our Customer
Service Representatives will embody the company's identity in
behavior, values and ethics in support of our mission. Essential
Duties: Relationship management: put our customers at the center of
everything we do. Exemplify our sales culture. Serve and educate
customers on the product portfolio. Escalate issues to the store
manager and/or DDO, and corporate office if unable to resolve the
issue directly with the customer. Presenting all options for
products and or services to customers to meet the customer's needs.
Inbound/Outbound calls: Answer telephone inquiries in response to
general questions, customer applications, requests, or other
issues. Place Outbound customer sales, courtesy, and collection
calls in accordance with federal regulations and store operating
procedures along with district and or region volume expectations.
Responding professionally and accurately to callers, explaining
possible solutions, and ensuring that customer feel supported and
valued. Engaging in active listening with callers, confirming or
clarifying information and diffusing customer complaints.Cash
handling: Handle and count currency, cash, and coins to include
managing a cash drawer, counting cash deposits, moving cash from
secure safe to cash drawer and other cash handling requirements.
May be responsible for bank deposits or bank pick-ups. Balance
individual batch receipts with store sales reports at end of day
and assist with resolving over/short discrepancies.Transaction
processing: Perform necessary customer verifications to validate
information presented. Accurately process all transactions per
company policy, including but not limited to loans, check cashing,
and Net Spend.Compliance: Responsible for compliance with federal
and state regulations, as well as, Company policy and procedures.
Complete periodic compliance training(s) and quarterly I Agree.
Minimum Education and Experience Required:The knowledge, skills and
abilities typically acquired through the completion of a high
school diploma and/or GEDExceptional customer service, active
listening, verbal, and written communication skillsProficiency with
computers, and strong typing skillsTwo years previous sales and
customer service experience preferredTwo years cash handling
experience preferredMust have own personal reliable transportation
in compliance with published policy and procedure. This may NOT
include public transportation, transportation from family or
friends. Must maintain a valid Driver's License and valid
Automobile Insurance while employed by the companyDemonstrated
ability to work independently in an autonomous environment with
limited supervisionProven ability to multitask and manage competing
prioritiesPhysical Demands:Call center/retail/office
environmentExtensive cash handlingExtended phone usageExtended
viewing of computer screens and typingMust be able to lift up to
50lbs, with or without reasonable accommodationsTravel /
Attendance:Must be able to travel to all stores within the assigned
district with personal vehicleMay be asked to travel to neighboring
districtsMay require overnight travelMust work assigned shifts as
scheduledSupervisory Functions:NoneWhy Choose CNG Holdings, Inc.
and Check 'N Go/Allied Cash Advance:CNG Holdings Inc. (CNG) is
headquartered in Cincinnati, Ohio, and is a respected leader in the
financial services industry. Through professional partnerships, CNG
provides a wide range of convenient and accessible financial
products and services designed to improve customers' financial
situations, thereby filling a need and delivering value to our
customers.Our mission is to help and to educate our customers,
while building and nurturing long-term relationships. We strive to
make a difference in our customers' lives and the communities we
serve.Our vision is to deliver innovative financial solutions that
better fulfill our customers' unique financial needs so that they
can build a better future for themselves and their families. CNG
Holdings, Inc., associates and its brands are expected to create,
deliver, and embrace our core values. These values ultimately
define how we treat each other and our customers. We are inclusive,
transparent, accountable and focused!Commitment to Diversity:We are
committed to hiring and retaining a diverse workforce. We are proud
to be an Equal Opportunity/Affirmative Action-Employer, making
decisions without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability status, age, marital status, protected veteran
status or any other protected class.This posting is intended to
describe the general nature of the work anticipated to be performed
and is not a comprehensive list of all responsibilities, duties and
skills required for the position.
Keywords: Great Plains Specialty Finance Inc, Wichita , Customer Service Representative Full Time $11-$13/HR Wichita, Hospitality & Tourism , Wichita, Kansas
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