Retail Store Manager- Emporia
Company: Amtel Partners LLC
Location: Wichita
Posted on: January 26, 2023
Job Description:
Amtel is one of the largest and fastest growing T-Mobile
retailers in the United States, headquartered in the Dallas/Fort
Worth metroplex. As an exclusive partner of T-Mobile US, we produce
some of the most talented, experienced people in the industry. We
are a closely knit team of professionals that work together to
operate some of the most highly admired and respected T-Mobile
stores in the nation. Whether you are looking for an entry-level or
professional career, Amtel has a path for you!Salary
Potential:50000 Position Purpose The Retail Store Manager acts as
the presence in the retail store. The Retail Store Manager
motivates the Retail Sales Associates to excel by providing
guidance and inspirational leadership that will drive their need to
succeed. Ensures an extraordinary customer experience at all times,
ensures the store team is knowledgeable about company/store
communications and delivers financial results based on Key
Performance Indicators. The Retail Store Manager is responsible for
overall store operations, and is accountable for sales as well as
the development of a high performing, motivated team. Essential
Functions Sales Responsibilities:
- Establishes and Maintains Sales Process by
- Demonstrating the right customer behaviors defined by
delivering T-Mobile's Un-Carrier experience
- Utilizes observation guides for Sales Leads and RSA's at the
standard frequency
- Ensures consistent delivery of the Un-Carrier Experience in the
retail store environment
- Observe customer interactions on the sales floor
- Provide coaching to associates & secondary leaders in a timely
manner with ICAN (Identify, Communicate, Agree, Next Steps)
- Manage customer wait time (conduct warm hand offs between
customers and associates)
- Ensure positive & authentic customer experiences
- Maintain shopping environment
- When floor Coaching, Staying Mobile (always in motion)
- Exit Review (Referrals, VOC, Thank You)
- Partner with ASM/ASOM to successfully launch new products,
services or processes
- Ensuring all employees are properly trained on new products,
services and promotions to sell with confidence Qualifications
- Bachelor's Degree or equivalent retail management work
experience required
- Two years of supervisory wireless or retail experience
- Proven track record of high performance in relation to
motivating a high performing sales team
- Proven business acumen, retail math, problem solving, &
decision making skills
- Ability to consistently communicate both written and
verbal
- Ability to handle multiple tasks concurrently
- Knowledge of cellular/pcs/advanced wireless communication
preferred
- Deliver results and demonstrate exceptional interpersonal
skills
- Successful completion of company prerequisite training
coursesLeadership
- Provides leadership to our associates and customers and
inspires a team of associates to help one another provide the best
customer experience.
- Builds customer confidence by making the store experience
interactive, engaging and reassuring.
- Describes merchandise and explain use, operation, and care of
merchandise to customers.
- Utilizes consultative selling skills to solve customer problems
and/or meet their needs.
- Leads marketing efforts to solicit new business, including but
not limited to outbound calling, community involvement, outreach
programs, and promoting the brand inside and outside the
store/retail location.
- Maintains the visual appeal of the store, including the back
room, restrooms and individual work areas according to the retail
store standards.
- Uses store displays and interactive devices effectively to
enhance the customer experience.
- Develops positive long-term customer relationships
- Places special orders or calls other stores to find desired
items.
- Recruits, develops motivates and manages a high-performing
team.
- Trains Retail Sales Associates on current sales and promotions,
policies regarding payment and exchanges and security practices.
Keeps abreast of the rapidly evolving T-Mobile technology.
- Maintains records related to sales.
- Executes the processes and procedures that ensure efficient
"back of the house" operations.
- Assists with inventory counts as needed.
- Assists with other duties as directed.
- Consistently demonstrate excellent leadership and coaching
skills
- Utilizes Workplace Systems to effectively schedule coverage,
and resource planning to ensure the store has the right number of
employees in the right roles at the right times
- Takes the lead in developing, training and managing assigned
team, maintaining ultimate decision making responsibilities for
evaluations, discipline and staffing (hiring/firing/promoting)
- Assist, inspire, and encourage all employees by motivating team
to succeed
- Monitor Customer Experience (VOC) performance indicators and
coach accordingly
- Fully understand and assist in educating personnel on
compensation plan and how to maximize earnings
- Assist in ensuring all time cards are reviewed, approved daily
and accurate
- Perform role plays with employees on a regular basis to improve
interactions with customersCompetencies:
- Drive for Results
- Managerial Courage
- Customer Focus
- Developing Direct Reports
- Prioritization
- Managing and Measuring WorkCore Accountabilities (KPI's):
Keywords: Amtel Partners LLC, Wichita , Retail Store Manager- Emporia, Hospitality & Tourism , Wichita, Kansas
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