Customer Service Representative (Full-Time)
Company: Mci Military Recruitment
Location: Wichita
Posted on: May 3, 2024
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Job Description:
POSITION OVERVIEW:CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME)We
are looking for full-time customer service representatives to
support inbound projects for a wide variety of clients. In this
role, you will troubleshoot basic technical issues, build strong
relationships with customers, fact-find to identify needs while
recognizing opportunities to upsell new products and services.
Candidates should be natural problem solvers who continuously
strive to provide excellent customer service and extraordinary
customer satisfaction.Schedules vary by site and project; however,
we can usually find something that works for everyone. This is a
full-time, on-site position. Prior contact center experience isn't
required; candidates experienced in customer service industries
such as servers, bartenders, and retail associates are encouraged
to apply!To be considered for this position, you must complete a
full application on our company careers page, including screening
questions and a brief pre-employment test.-:...POSITION
RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?This
position supports customer service, technical support, and customer
sales interactions. It requires you to interact with hundreds of
customers each week across the country to resolve support issues,
sell new products and services, and ensure a best-in-class customer
experience.In addition to providing exceptional service, you will
need to be a confident, fully engaged team player dedicated to
bringing a positive and enthusiastic outlook to work each
day.Essential DutiesHandle inbound and outbound contacts in a
courteous, timely, and professional mannerEnsure first call
resolution through problems solving and effective call
handlingResearch systems to find missing information as applicable;
coordinate with other departments to resolve issues when
neededAccurately document and process customer claims in
appropriate systemsUtilize knowledge base and training to
accurately answer customer questions while following all required
scripts, policies, and proceduresComply with requirements
surrounding confidential information and personal
informationEscalate customer issues to the appropriate staff and
managerial for resolution as neededAttend meetings and training and
review all new training material to stay up-to-date on changes to
program knowledge, systems, and processesAdhere to all attendance
and work schedule requirementsSTANDARD QUALIFICATIONS:WONDER IF YOU
ARE A GOOD FIT?It's about building relationships and turning the
knowledge you gain in training into customer wins. Representatives
make a difference to customers and the company, providing
over-the-phone customer service, sales, and technical support. We
provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
Ideal candidates for this position are highly motivated, energetic,
and dedicated.RequiredMust be 18 years of age or olderHigh school
diploma or equivalentExperience with data-entry utilizing a
computerThe ability to read and speak English fluentlyHave a wired,
high-speed internet connection (Download speed of 20Mbps+)Excellent
organizational, written, and oral communication skillsThe ability
to type swiftly and accurately (20+ words a minute)Ability to work
regularly scheduled shifts within our hours of operation including
the training period.Basic knowledge of Microsoft Office Suite
(Excel, PowerPoint, Word, Outlook)Familiarity with computer and
Windows PC applications and the ability to learn new and complex
computer system applicationsHighly reliable with the ability to
maintain regular attendance and punctualityThe ability to evaluate,
troubleshoot, and follow-up on customer issuesAn aptitude for
conflict resolution, problem solving and negotiationMust be
customer service oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused, and
self-manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity are
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customersPreferred (Not
Required)One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environmentState or Federal work
experienceCONDITIONS:Must be authorized to work in their country of
residence (The United States or Canada)Must be willing to submit up
to a LEVEL II background and/or security investigation with a
fingerprint. Job offers are contingent on background/security
investigation resultsMust be willing to submit to drug screening.
Job offers are contingent on drug screening results.PHYSICAL
REQUIREMENTS:This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds.COMPENSATION, BENEFITS,
INCENTIVES, AND REWARDS:WANT AN EMPLOYER THAT VALUES YOUR
CONTRIBUTION?We believe that hard work should pay off, so we make
sure that our compensation and total rewards are competitive.
Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year.Employees earn
paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TVs, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location.JUST A FEW OF THE BENEFITSMedical,
Dental, and Vision Coverage OptionsPaid Time-OffRegular
RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual
Dress CodeCash and Prize ContestsDIVERSITY AND EQUALITY:At MCI and
its subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition, it
is the policy of MCI to provide reasonable accommodation to
qualified employees who have protected disabilities to the extent
required by applicable laws, regulations, and ordinances where an
employee works.REASONABLE ACCOMMODATION:Consistent with the
Americans with Disabilities Act (ADA) it is the policy of MCI and
affiliates to provide reasonable accommodation when requested by a
qualified applicant or employee with a disability unless such
accommodation would cause undue hardship. The policy regarding
requests for reasonable accommodation applies to all aspects of
employment. If reasonable accommodation is needed, please contact
Kate Murph, Vice President of Human Resources,
kate.murph@mci.world.REGARDING COVID-19:As an employer supporting
critical Federal, State, Provincial, and Commercial clients, we
have taken steps to ensure that we remain operational while taking
every precaution possible to prevent the spread of COVID-19 and
keep our employees safe.Measures include social distancing for
those working on-site, frequent deep cleaning and disinfecting of
workstations and common areas, daily contactless temperature checks
for those essential employees working on-site, travel policies
limiting travel and mandatory quarantine, reporting and quarantine
processes and policies for those exposed, and requesting masks to
be worn when on-site employees are not at their workstation.For
more information on MCIs response to COVID-19 please visit
www.mci.world/covid-19.ABOUT MCI (PARENT COMPANY):MCI
(www.mci.world) helps customers take on their CX and DX challenges
differently, creating industry-leading solutions that deliver
exceptional experiences and drive optimal performance. MCI assists
companies with business process outsourcing, staff augmentation,
call center services, customer services, and IT Services needs by
providing general and specialized hosting, software, staff, and
services.In 2019 Marlowe Companies Inc. (MCI) was named by Inc.
Magazine as Iowas Fastest Growing Company in the State of Iowa and
was named the 452nd Fastest Growing Privately Company in the USA,
making the coveted top 500 for the first time. MCIs subsidiaries
had previously made Inc. Magazine's List of Fastest-Growing
Companies 15 times respectively. MCI has fifteen business process
outsourcing service delivery facilities in Iowa, Georgia, Florida,
Texas, Massachusetts, New Hampshire, South Dakota, New Mexico,
California, Kansas, and Nova Scotia.Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows, acquires, and
operates companies that have a synergistic products and services
portfolios, including but not limited to Automated Contact Center
Solutions (ACCS), customer contact management, IT Services (IT
Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing
(VIP).DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.by Jobble
Keywords: Mci Military Recruitment, Wichita , Customer Service Representative (Full-Time), Hospitality & Tourism , Wichita, Kansas
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