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Customer Service Representative

Company: C.E. Machine Co., Inc.
Location: Wichita
Posted on: January 15, 2019

Job Description:

For over 40 years, C.E. Machine has been the leading provider of superior engineering, machining, and assembly services. We are proud to offer innovative solutions for the aerospace, commercial, military, domestic, and global markets. Our professionals provide highly specialized services that exceed customer expectations for every part of the process. C.E. Machine is now accepting applications for a full time Customer Service Representative. POSITION SUMMARY Responsible for building and maintaining strong, long-lasting customer relationships by operating as the lead point of contact for daily customer service matters. Continually identify and assess customer expectations to ensure excellent service standards and maintain high customer satisfaction. ESSENTIAL JOB FUNCTIONS

  • Establish and maintain customer relationships by serving as the daily interface between CE Machine Company and assigned customer base.
  • Coordinate and support information flow between internal and external customers.
  • Responsible for daily updating of part statuses and data entry of pertinent information.
  • Actively manage on time customer delivery requirements.
  • Consistently track, report, and communicate customer issues to management team.
  • Maintain customer minimum and maximum levels and vendor owned inventory programs.
  • Oversee customer account management, including negotiating and communicating major request, issues, and changes.
  • Perform other duties as assigned or requested. ESSENTIAL SKILLS AND EXPERIENCE
    • Bachelors degree preferred.
    • Previous experience in aerospace manufacturing in a customer service role preferred.
    • Strong time management skills and a commitment to meeting customer deadlines.
    • Ability to work under pressure, handling multiple tasks in a fast-paced environment.
    • Demonstrated track record of excellent customer service skills and desire to work with team members to accomplish business and customer objectives
    • Ability to demonstrate flexibility, initiative, and good judgement in dealing with incoming projects as well as adapting to changing product parameters and customer requirements.
    • Proficiency with Microsoft Office products.
    • Previous MRP experience preferred.
    • Must be dependable and able to work overtime as needed. Applicants must be able to pass a pre-employment drug screen to be eligible for employment. C.E. Machine Company, Inc. is an Equal Opportunity EmployerAPPLY now

      Keywords: C.E. Machine Co., Inc., Wichita , Customer Service Representative, Hospitality & Tourism , Wichita, Kansas

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