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Call Center Customer Service Representative

Company: Fidelity Bank
Location: Wichita
Posted on: March 15, 2019

Job Description:



CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

The candidate for this position must be sales oriented with a strong customer focus. The candidate will provide information for both external and internal customers as it pertains to all aspects of retail banking. Additional tasks include, but are not limited to, answering customer calls, communicating with customers regarding information gathered from the computer system, and conducting follow-up with customers to ensure that their questions and concerns have been answered.

Requirements for the position include a high school diploma (or equivalent), strong organizational abilities, excellent verbal and written communication skills, and a minimum of two years retail banking call center and/or retail banking experience with proficiency in problem solving and multi-tasking preferred. Retail banking operations and consumer lending knowledge is highly beneficial. The ability to work flexible and/or late hours is required. EO/AA Employer: Title VII/Protected Veterans/Disability Status

Keywords: Fidelity Bank, Wichita , Call Center Customer Service Representative, Hospitality & Tourism , Wichita, Kansas

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