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Retail Banker

Company: KS StateBank
Location: Wichita
Posted on: November 20, 2019

Job Description:

At KS StateBank, our team is focused on creating positive experiences for our clients through providing incomparable knowledge, outstanding solutions, and exemplary service. From our Retail team to our Lending teams, we want people who can comfortably interact with clients, no matter how they access our products and services – in person, on the phone, or even online. We are looking for someone to join our team at our east Wichita Loan Production office as a part-time Residential Loan Coordinator.
As a Residential Loan Coordinator you will perform a variety of duties including customer follow up, pipeline monitoring, communicating and assisting processing and other departments to insure timely closings and superior customer service. Working as a team with the loan officer and processors to gather information required for completion of closing a residential home loan. Extensive contact with customers and the public both in person and on the telephone.
Schedule: Monday through Friday, 9:30 a.m. to 6 p.m. (hours may vary) and Saturday rotation, 8:45 a.m. to 12:30 p.m.
ESSENTIAL FUNCTIONS:


  • Answers incoming telephone calls (multiple lines), resolves customer inquiries within prescribed authority, and when necessary directing calls to the loan
  • officer or other departments
  • Serves as an additional point of contact for all clients and referral partners
  • Schedules appointments for loan officers
  • Responds to written inquires directed to loan officer
  • Prepares and/or composes written correspondence and memos as requested by loan officer
  • Provides administrative assistance in lead management and communication
  • Tracks information related to the consumer loan origination process including: appraisals, credit reports, RESPA documents, preliminary title reports, customer
  • identification verifications, insurance information, flood certificates and various other items.
  • Prepares and maintains applications in process/pipeline reports
  • Completes clerical tasks such as filing, photocopying, faxing documents, scanning and organizing
  • Assists loan officer in loan documentation and any other communications necessary to properly submit a loan package to the Residential Loan Processing
  • department
  • Responsible for the content of and maintaining supplies of loan application packages at the direction of the bank's Compliance Department
  • Creates and/or starts collateral and credit files
  • Maintains loan application documents for loan officer
  • Assumes responsibility for related duties as required or as assigned

    EXPERIENCE AND QUALIFICATIONS:

    • A high school diploma or GED required
    • An associate or undergraduate degree preferred

      TECHNICAL SKILLS AND ABILITIES:

      • Provide courteous, knowledgeable and professional customer service both in person and on the telephone
      • Strong/advanced skills operating a personal computer including Microsoft Word, Microsoft Excel, Microsoft Outlook and navigating the internet
      • Assume responsibility, display initiative, exercise good judgement and make and act upon decisions with minimal supervision
      • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to use a basic calculator.
      • Ability to compute rates, ratios and percent and the capability to calculate figures and amounts such as discounts and interest. In addition to basic calculator, must have the ability to use a general financial calculator
      • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
      • Achieve a high standard with work processes and outcomes, is able to complete tasks with a concern for all details involved; monitors and checks work for precision, clarity and completeness; produces quality results
      • Demonstrate responsibility for own learning and development by acquiring and refining of technical and professional skills needed in job related areas; ability to proactively seek performance feedback and identify approaches to improve own performance
      • Express ideas effectively and speak clearly in individual or group situations, adjusting style and methods to meet specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding
      • Use correct English grammar, punctuation, and spelling; communicates information (facts, ideas, or messages) in a succinct and organized manner; produces written information which may include technical material that is appropriate for intended audience
      • Be self-available for work on a consistent and timely basis with infrequent unplanned absences; ability to ensure work responsibilities are covered when absent; ability to follow instructions, and respond to managements directions
      • Assess multiple tasks or issues which are competing for a limited amount of time or resources and effectively determine order in which each will be addressed; ability to set priorities, goals and timetables to achieve maximum productivity; ability to track both completed and incomplete activities
      • Work cooperatively with others as part of a formal or informal team to accomplish Bank goals; ability to respect the needs , ideas and contributions of others; ability to contribute to and accepts consensus; ability to subordinate own objectives to the bank or their team. Ability to focus on solving conflict, not blaming; ability to maintain confidentiality
      • Abilities - Provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner; ability to follow up on customer complaints, questions or requests Answers incoming telephone calls (multiple lines), resolves customer inquiries within prescribed authority, and when necessary directing calls to the loan officer or other departments


        Employee benefits include 401k, health, dental and vision insurance and paid time off. No phone calls or fax submissions please. EOE
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Keywords: KS StateBank, Wichita , Retail Banker, Hospitality & Tourism , Wichita, Kansas

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