Senior Consultant, Technology Consulting.
Posted on: June 25, 2022
At Avtex, a TTEC Digital Company, we're all about the Human
Experience. Elevated. As a Sr. Consultant-CRM working remotely
you'll be a part of creating and delivering amazing customer
experiences while you also #ExperienceTTEC, an award-winning
employment experience and company culture.What You'll be Doing - At
Avtex our Consultants work closely with a wide range of clients
around the globe to deliver exceptional experiences by helping them
identify their business pains, then turning around to develop and
implement useful and relevant technology-based solutions to meet
those needs. Utilizing the Avtex 360 model as a guide, our
consultants take clients on a journey through strategy,
implementation, customization, and support, ensuring exceptional
customer experience at every step of the way. -As a Senior
Consultant focused on D365/CRM, you will not only be working with
clients to deliver world-class solutions, but also mentoring other
team members and beginning to participate in pre-sales activities.
Senior Consultants are typically a leader on our projects and
oversee a small team of consultants to deliver the work.During a
Typical Day, You'll
- Develop sustainable business relationships with clients,
gaining increased knowledge of their needs and challenges to
implement effective solutions through Avtex offerings.
- Present project vision, architecture, and strategy to clients
while driving transformation and innovation in medium-large client
- Assist business development with project requirements. Develops
related estimates and aids in completing the Scope of Work
- Demonstrate concern for meeting client needs in a manner that
provides satisfaction and excellent results for the client, leading
to additional opportunities within the client account.
- Conduct related needs analysis and gathers client requirements.
Successfully installs, configures, deploys, customizes - and tests
Avtex Solutions for multiple clients.
- Demonstrate leadership responsibilities on projects of various
sizes. - For example, may assist the team manager with project
identification and assignment as needed. Ensures consultants are
aware of timelines associated with assigned tasks.
- Follow industry technology trends through self-study and formal
training and shares that knowledge internally and externally via
white papers, blog posts, and social media. - -What You Bring to
- Bachelor's degree in Computer Science, MIS, or a related field
preferred. Minimum of 3-5 years' experience working with relevant
Microsoft technologies in a professional services environment.
- At least 1 year of experience leading project teams, either
formally or informally.
- Possess background in one or more of the following functions:
Dynamics 365 Sales, Marketing, Customer Service, Field Service,
Portals, and Customer Insights.
- 3 years of Experience implementing Microsoft Dynamics CRM,
and/or other CRM applications with willingness to learn MS
- 2 years of experience with Agile development preferred.
- Understand and can assist or lead CRM on-premise upgrades and
migrations to Dynamics in the cloud.
- Experience implementing, configuring and customizing
Microsoft's Dynamics including but not limited to 3 years of work
experience with large/enterprise companies and providing high level
CRM consulting services to clients at all levels of within an
- Familiarity ETL solutions such as Scribe or SSIS with
KingswaySoft as well as the Common Data Service (CDS)
preferred. Microsoft Dynamics 365 Certification preferred.
- Ability to travel to business and customer locations, locally
and/or nationally up to 30%. What You Can ExpectThe anticipated
range for individuals expressing interest in this position is $90K
to $160K. This position is eligible to participate in an annual
incentive program. Actual compensation offers to a candidate may
vary based upon geographic location, work experience, education
and/or skill levels. Benefits available to eligible employees
include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time offAbout Avtex, a TTEC
Digital CompanyAt Avtex, a TTEC Digital Company, we've worked hard
to create a culture that promotes teamwork, creativity and an
effective balance between work and the life outside of it. We are
committed to attracting the best and brightest, retaining the best
and brightest and building an enviable culture. In short, we want
our employee experience to inspire people. We are passionate about
building and sustaining an inclusive and equitable working
environment. - We encourage all individuals who believe they have
the skills and drive necessary to succeed in this position to
apply. -In March of 2021, Avtex was acquired by TTEC. The
acquisition is aligned to TTEC's continued focus on driving organic
growth through the omnichannel enablement of the most innovative
and disruptive brands in the digital economy. TTEC is proud to be
an equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We strive to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and every
individual to bring value to the table in their own unique way. But
don't take our word for it, check out some of the diversity and
women in leadership awards on TTECjobs.com.#LI-JF1#LI- REMOTE
Keywords: TTEC, Wichita , Senior Consultant, Technology Consulting., IT / Software / Systems , Wichita, Kansas
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