Computer Software Support Specialist

Company: Professional Engineering Consultants
Location: Wichita
Posted on: January 25, 2023

Job Description:

Professional Engineering Consultants

Equal Employment Opportunity/M/F/disability/protected veteran status

We are PEC - -a family of professionals that exists to energize communities, shape the future, and guide the way. Our vision is to be the solutions firm committed to partnerships with a vision for growth and community longevity, and we would like to invite you to learn more about how you can connect your passion to our purpose.

Headquartered in Wichita, Kansas, with additional locations in Kansas, Missouri, Oklahoma, and Colorado, our staff of more than 350 holds professional engineering licenses in all 50 states. Our work takes us across the nation and around the world to design an increasing variety of projects from highways to hospitals, water towers to wind turbines, stadiums to sidewalks, and everything in between.

The Computer/Software Support Specialist will provide technical assistance and support for incoming queries and issues related to computer systems, hardware, servers, software, networking, printers, audio-visual equipment and other devices.

Position Duties and Responsibilities:

Troubleshoot and address urgent or escalated issues and specialized software needs.

Install and update general business, CAD, antivirus, accounting, and other company-supported software programs.

Maintain records of software licensing and compliance.

Install and provide general hardware support for PC, tablets, printers, and other devices.

Provide staff training on computer hardware, software, printers, and peripheral devices.

Participate in emergency callout and after-hours support.

Provide end-user services including advanced help desk support and training.

Qualifications:

A bachelor's degree in information technologies, computer science, or related discipline.

Five years help desk or end-user support experience required with some experience in software installation, hardware setup, and network administration.

Working knowledge and understanding of common software programs and packages including Microsoft Office and Bluebeam Revu.

Experience working with CAD and other AEC industry software is required. Examples may include: AutoCAD, Civil 3D, Revit, BIM 360/Collaborate Pro, Microstation, ESRI ArcGIS, Newforma, etc.

Must possess good interpersonal communication skills and command of the English language to provide effective support over the phone, in-person, and by email.

Programming languages such as C++, Python a plus.

Relevant professional certification (MCA, CCIE, CCSP, etc.) is desirable.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PM21

PI200960880

Keywords: Professional Engineering Consultants, Wichita , Computer Software Support Specialist, IT / Software / Systems , Wichita, Kansas