Help Desk Technician
Company: Insight Global
Location: Wichita
Posted on: January 14, 2026
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Job Description:
Job Description Job Description Insight Global is seeking a Tier
1 Help Desk Support Analyst to support client that offers IT
managed services for Educational insitutions for a contract
opportunity. This is a 40 hour work week position based in
Witchita, KS, working onsite 5 days a week. We are seeking someone
who has experience as a help desk technician/Desktop support. Work
Performed: Responsible for deployment, imaging, and setup of
Windows workstations to university personnel. Hardware Duties:
Configure new computer hardware and troubleshooting end-user
hardware and software problems for Newman University. Coordinate
warranty work and non-warranty repairs for workstations and related
computer hardware whether returning failed hardware to vendors,
installing replacement parts shipped by vendors, or repairing with
newly sourced parts. Coordinate and facilitate inventory management
for hardware deployed to university personnel. Coordinate printer
related issues, repairs, and installations with printer vendor(s)
and facilitate internal inventory management and updates. Software
Duties: Maintain knowledge of the various Windows environments to
migrate campus computers to latest operating system whenever
possible. Maintain knowledge of anti-virus deployment and
management techniques and facilitate anti-virus management and
inventories. Maintain working knowledge of Microsoft Office as
installed in an enterprise environment. Maintain working knowledge
of Windows deployment techniques and practices. Performs mostly
complex tasks with high level of decision. Coordinates complex
interactions with multiple work groups.
Education/Experience/Skills/Training: A bachelor’s degree in a
Computer-related field or a minimum of three years’ experience in
business and/or educational computer services. 1-2 years of
Helpdesk/technical support experience Proficiency supporting
windows & macOS Diagnosing & repairing desktops/laptops (basic
component swaps, peripherals) Plusses: Hardware/projector
experience A/V experience
Keywords: Insight Global, Wichita , Help Desk Technician, IT / Software / Systems , Wichita, Kansas
