Account Manager - Existing Clients

Company: USA Cyber
Location: Wichita
Posted on: February 18, 2026

Job Description:

Job Description Job Description About Us We're a fast-growing Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) that helps businesses protect, manage, and optimize their IT environments. Our clients rely on us as their long-term IT and cybersecurity partner-helping them operate securely, efficiently, and with confidence. We're looking for an Account Manager to join our client success team. This role is all about relationships-helping existing clients get the most value from their IT investments while identifying opportunities for growth and improvement. What You'll Do Serve as the main point of contact for a portfolio of existing clients. Lead technology business reviews and strategy sessions to align IT and cybersecurity goals with client business priorities. Build and maintain strong relationships with client executives, decision-makers, and internal technical teams. Track client satisfaction, renewals, and service delivery performance. Identify and present opportunities for clients to adopt new technologies, security solutions, or service enhancements. Work closely with project, service, and cybersecurity teams to ensure client success. Prepare client reports, budgets, and IT roadmaps. What We're Looking For 2 years of experience in account management or client success ( preferably for a Business Service Provider, Managed Service Provider (MSP) or Managed Security Service Provider (MSSP). Solid understanding of IT infrastructure, cloud, and cybersecurity concepts (Microsoft 365, Azure, networking, backups, security stacks, etc.). Strong communication, organization, and relationship-building skills. Ability to manage multiple accounts and priorities with professionalism. Why You'll Love Working Here Competitive base salary performance-based incentives. Health, dental, and vision insurance. Paid time off and holidays. Short and Long-Term Disability Professional development and certification support. Growth opportunities within a dynamic, client-focused MSP/MSSP team. Supportive culture that values trust, accountability, and teamwork. Job Posted by ApplicantPro

Keywords: USA Cyber, Wichita , Account Manager - Existing Clients, IT / Software / Systems , Wichita, Kansas