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Sr. Manger, Operations Product Quality

Company: NetApp
Location: Wichita
Posted on: September 7, 2020

Job Description:

Job Title: Sr. Manger, Operations Product Quality (Open to Wichita, KS or Sunnyvale, CA)-- Job Summary: As a Sr. Manger of Operations Product Quality, you will utilize strong leadership and technical competencies to establish objectives for your team that align to the overall business and functional strategies. You will manage people who direct the development and implementation of activities in production areas to meet quality and production goals, cost objectives and overall business goals. You will work with other leaders within the function and across the business to establish program goals, while closely monitoring program execution, issue resolution and continuous improvement.-- About Us: Throughout the world, leading organizations count on NetApp for software, systems and services to store, manage, protect, and retain one of their most precious assets: their data. We enable enterprises, service providers and partners to envision, deploy, and evolve their IT environments. We were incorporated in 1992 and created the world's first networked storage appliance. Today, we offer a portfolio of products and services that satisfy a broad range of customer workloads across different data types and deployment models. Sr. Manager, Product Quality-- NetApp is seeking a Sr. Manger of Product Quality, responsible for driving quality across NetApp's worldwide supply chain. This individual will work cross-functionally, to establish the strategic direction necessary to support all products and solutions over their entire lifecycle. This role will be responsible for envisioning, driving, and executing quality initiatives and will oversee the day-to-day activities of our Quality teams, ensuring the highest product quality standards. This is a great opportunity to lead a high-powered team delivering an industry leading portfolio of product and services. Key Areas of Responsibly:-- 1) Quality improvement throughout a product's life-cycle-- 2) Supplier and Component Quality-- 3) Manufacturing Quality at CMs, ODM and Repair Centers-- 4) Customer Excursion and Field Quality-- 5) Failure Analysis/RCCA As the Sr. Manager of Product Quality, you should bring these skills: ----- With customer satisfaction in mind, establish, evangelize and drive a vision of quality and a focus on predictability and consistency.-- --- Collaborate cross-functionally across the organization to understand common practices, recognize areas of improvement and leverage existing investments ----- Oversee engagement with program partners to deliver on plans during new product introduction (NPI), sustaining and EOL stages-- --- Work collaboratively with development, sustaining and field teams to improve the quality of products and solutions-- --- Monitor, analyze, and report production yields, return rates and field disruption levels.-- --- Oversee quality audits at Suppliers and CMs, and ensure our high-quality standards are met.-- --- Lead cross-functional escalation activities for quality issues, including stop ships, failure and root-cause analyses, driving all identified corrective actions to closure.-- --- Work with counterparts to ensure timely and effective resolution of Field and Supply Chain quality issues.-- --- Identify potential design related quality issues during product design/development stages. Perform first article inspections and monitor ongoing product reliability.-- --- Drive automation of metrics reporting, including developing real-time dashboard views.-- --- Drive continuous process improvement and optimization within the CMs and supply chain, as well as across NetApp's internal processes.-- --- Demonstrated understanding of the entire product and support lifecycle (GA to end of support) with emphasis on quality in design. Requirements:-- --- Have a strong aptitude for, and 8+ years of experience with leading teams that support production of complex, enterprise level products.-- --- Multiple years driving end to end Operations Quality.-- --- Experience working with multinational cross-functional teams in manufacturing and effectively interface with engineering, support, contract manufacturers, program management, administrative and management personnel to ensure the highest quality standards for our products.-- --- Strong knowledge of design, development, and integration process for new products.-- --- B.S., or M.S. in Manufacturing Engineering or other technical manufacturing and designrelated discipline; advanced degree preferred.-- --- Strong background in BPI, TQM, or Six-Sigma methodologies; accredited in any of the disciplines-- --- Proven ability to achieve results in a fast moving, dynamic and, at times, ambiguous environment-- --- Ability to travel domestically and internationally up to 10% of the time Interaction:-- --- This individual must demonstrate strong leadership skills by establishing clear goals, objectives and priorities that communicate the organization's vision.-- --- Works with Engineers thru Senior Management level employees addressing issues across companies and functions.-- --- Superior problem-solving skills and ability to think critically, incorporating sound judgement and business acumen to analyze information, remove roadblocks, and drive results.-- --- Outstanding written and oral communication skills, including a very strong executive presence.-- --- The position reports to a Director. What You'll Love About Us:-- --- Our Culture: It's our culture and our people. If you ask anyone at NetApp why they work here, the answer is inevitably the same: it's the people.-- --- Health Benefits: NetApp provides comprehensive medical, dental, wellness, and vision plans for you and your family.-- --- Financial and Savings Programs: Whether it's flexible spending, stock purchases, or competitive retirement plans, we work with you to capitalize on total compensation now and into the future.-- --- Work Life balance and more: To make sure of work-life balance, we offer paid and volunteer time off, educational assistance, legal services, and access to discounts.-- --- Global Diversity, Inclusion, and Belonging: We fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds of all to cultivate a higher performing organization. At NetApp, we take care of each other, our customers, our partners, and our communities simply because it's the right thing to do. Along the way, we've repeatedly transformed businesses and set industry standards. Now more game-changing developments are in the pipeline. Behind our breakthroughs is an open, collaborative culture that fuels fresh ideas. By sharing our viewpoints, challenging our thinking, and empowering our people, we create unique and novel approaches to solving problems. Join us, and we'll help each other do our best work! Seniority level Mid-Senior level-- --- Employment type- Full-time-- --- Job function- Information Technology-- --- Industries- Information Technology and Services

Keywords: NetApp, Wichita , Sr. Manger, Operations Product Quality, Other , Wichita, Kansas

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