WichitaKSRecruiter Since 2001
the smart solution for Wichita jobs

Technical Service Director

Company: ISG Technology LLC
Location: Wichita
Posted on: September 13, 2020

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Service Director Full Time Management Wichita, KS, US

3 days ago Requisition ID: 1224

JOB SUMMARY: Responsible for resource allocation in market and between markets, employee utilization, employee development, and customer satisfaction. This includes coordination and facilitation of technical presales efforts and ensuring seamless service delivery through efficient and effective project staffing.

OBJECTIVES: To forecast needs and manage the service department efficiently, smoothly and profitably, while at the same time ensuring we maintain customer satisfaction levels.

SUPERVISORY RESPONSIBLITIES: Directly supervise technical service staff; responsible for the overall direction, coordination and evaluation of the market’s professional service department. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Maintain and advanced knowledge in company-provided projects and services, participating in available training as necessary

· Work with Sales to understand and drive sales and services opportunities

· Establish effective communications between service and sales team members

· Develop and maintain positive vendor and customer relationships

· Create and share service plans for select services to increase monthly profits

· Allocate and monitor departmental resources, resolve scheduling conflicts and customer satisfaction issues as necessary

· Direct the design and architecting of solutions including development of proposals, Statements of Work, service delivery proposals, and other necessary service documentation.

· Approve project design, estimated hours, and billing rates

· Direct pre-sale and post-sale product support activities

· Oversee project management for the market, working with the Project Manager and/or Service Coordinator or handling projects directly as needed

· Create a project plan, track time, and solve issues that may arise

· Facilitate resolution of technical problems on all supported products

· Ensure service department staff meets standards of utilization and billable hours

· Review and close open work orders in a timely manner

· Review and approve billings in a timely manner

· Ensure completion of ConnectWise data entry in an accurate and timely fashion

· Complete management reports in an accurate and timely fashion

· Implement and support network and/or systems applications as needed

· Perform billable services as necessary

· Coordinate technical development and accreditation achievement to support the market and the company

· Work with other TSMs to gain better efficiencies for service delivery

· Maintain and advance knowledge in products and services provided by ISG, participating in available training Other duties as assigned

Keywords: ISG Technology LLC, Wichita , Technical Service Director, Other , Wichita, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Remote Licensed Life Insurance Independent Contractor
Description: Licensed Life Insurance Independent Contractor - Work from Home br br We got what you want, you got what we need br br Are you a Licensed Insurance Agent looking for a flexible opportunity One (more...)
Company: LiveOps
Location: Hutchinson
Posted on: 09/25/2020

Professional Counselor (LPC, LPCC, LCPC, etc.)
Description: Private practice with no doors and no overhead. 10 10 Join the world 38 039 s largest online counseling platform. 10 10 We provide the marketing, the technology, and the additional income. You (more...)
Company: BetterHelp
Location: Enid
Posted on: 09/25/2020

Remote Licensed Life Insurance Independent Contractor
Description: Licensed Life Insurance Independent Contractor - Work from Home br br br br We got what you want, you got what we need br br br br Are you a Licensed Insurance Agent looking for a flexible (more...)
Company: LiveOps
Location: Enid
Posted on: 09/25/2020


Permanent Cardiology Interventional Physician in Enid, Oklahoma
Description: Cardiology Interventional physician job in Oklahoma : St. Mary's Regional Medical Center is actively seeking Interventional Cardiologists for long-term positions with our hospital. The position will provide (more...)
Company: Universal Health Services, Inc.
Location: Enid
Posted on: 09/25/2020

Remote Licensed Life Insurance Independent Contractor
Description: Licensed Life Insurance Independent Contractor - Work from Home br br br br We got what you want, you got what we need br br br br Are you a Licensed Insurance Agent looking for a flexible (more...)
Company: LiveOps
Location: Wichita
Posted on: 09/25/2020

Permanent Gastroenterology Physician in Kansas
Description: Gastroenterology physician job in Kansas : Due to community need and practice growth potential, the region's premier multi-specialty group is recruiting another Gastroenterologist with training or experience (more...)
Company: Medicus Firm
Location: Hutchinson
Posted on: 09/25/2020

Permanent Otolaryngology Physician in Kansas
Description: Otolaryngology physician job in Kansas : Due to community need, practice growth potential and to replace a retiring physician, the region's premier multi-specialty group is recruiting another Otolaryngologist (more...)
Company: Medicus Firm
Location: Hutchinson
Posted on: 09/25/2020

Licensed Life Insurance Independent Contractor - Work from Home
Description: Licensed Life Insurance Independent Contractor - Work from Home br br br br We got what you want, you got what we need br br br br Are you a Licensed Insurance Agent looking for a flexible (more...)
Company: LiveOps
Location: Enid
Posted on: 09/25/2020

Remote Licensed Life Insurance Independent Contractor
Description: Licensed Life Insurance Independent Contractor - Work from Home br br We got what you want, you got what we need br br Are you a Licensed Insurance Agent looking for a flexible opportunity One (more...)
Company: LiveOps
Location: Enid
Posted on: 09/25/2020

UX Designer
Description: DescriptionOnPoint Solutions is looking for a UX Designer to join the team.Be part of a fast-growing technology start-up within a large and stable company. Be part of a team solving complex software problems (more...)
Company: Koch Industries
Location: Wichita
Posted on: 09/25/2020

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Wichita RSS job feeds