WichitaKSRecruiter Since 2001
the smart solution for Wichita jobs

Call Center Internet & Business Services Banker

Company: INTRUST Bank
Location: Wichita
Posted on: November 18, 2020

Job Description:

At INTRUST Bank, relationships are at the core of all we do. Which is why we focus on fostering positive relationships not just with our customers, but also with each other. INTRUST Bank recognizes and celebrates employees for their individual character, value and potential, with a focus on developing the unique talents each team member brings to the table. It's something we've learned firsthand over the decades; focus on people, and the rest will fall into place to create an environment built on respect, understanding and most of all- trust.

Job Summary: The Customer Solutions Center Internet and Business Services Banker is responsible for answering inbound calls and emails from customers and completing tasks related to Internet and Business Services products. Responding and resolving customer inquiries in a friendly and timely manner. Identifies and pursues sales opportunities by enhancing the customer relationship with INTRUST in a needs-based manner. Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUST's Character Qualities.

Essential Functions:


  • Responds to all incoming inquiries providing one call resolution.
  • Varied customer contact requiring independent decision making and problem resolution.
  • Enhance customer relationships by proactively uncovering needs and offering appropriate products and services.
  • Provides clear and concise documentation.
  • Follow established procedures to prevent losses and contribute positively to profitability.
  • Responsible for maintenance of personal and business online banking internal processes.
  • Recommends design changes, testing and proofing of new features added to INTRUST Internet sites.

    Accountabilities:

    • Schedule Adherence
    • Idle Time
    • Customer Service
    • Sales per day
    • Fraud Prevention

      Education and Experience: Requires a High School Diploma or equivalent; Prefer 1-2 years previous experience in customer service related field and/or banking with a minimum of 6 months call center experience.

      Required Skills and Knowledge: High level of attention to detail in addition to demonstrated customer service and sales skills. Excellent telephone and interpersonal skills. Strong oral, written communication and organizational skills. Ability to perform duties under frequent time pressures in highly interruptive conditions. Detail oriented and ability to multi-task utilizing multiple computer programs. Computer experience and familiarity with Microsoft Office and Internet products.

      Required Licenses and/or Certifications: Nationwide Mortgage Lending System (NMLS) Registered or ability to meet qualifications for registration.

      Physical Demands: Must be able to sit for extended periods of time. Long periods of time spent viewing personal computer. Long periods of time talking on the telephone and typing.

      Working Conditions: Normal office environment.

      This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

      INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Keywords: INTRUST Bank, Wichita , Call Center Internet & Business Services Banker, Other , Wichita, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Intuit: Remote Tax Advisor - Cpa, Enrolled Agent Or Attorney
Description: OverviewIf you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Wichita
Posted on: 11/28/2020

Hair Stylist (License Required) - Southridge Retail
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best
Company: Great Clips
Location: Wichita
Posted on: 11/28/2020

Intuit: Credentialed Tax Expert - Cpa, Enrolled Agent Or Practicing Attorney - Seasonal Remote
Description: OverviewIf you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Wichita
Posted on: 11/28/2020


Intuit: Credentialed Tax Advisor - Cpa, Enrolled Agent Or Attorney
Description: OverviewIf you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Wichita
Posted on: 11/28/2020

Warehouse Worker - Package Handler
Description: Shift: Sunrise/Preload 3:30 AM - 9:00 AM WAREHOUSE WORKER - PACKAGE HANDLER Find out what you'll become as a Package Handler at UPS. In this fast-paced warehouse job, you'll lift, lower
Company: UPS
Location: Wichita
Posted on: 11/28/2020

CDL A Regional Lease Operator - 14-21 Days Out
Description: Our drivers are family, not just a number. We strive to offer a driving career that rewards hard work with competitive pay, home time, benefits, and
Company: Western Flyer Express
Location: Wichita
Posted on: 11/28/2020

CDL A Experienced Company Drivers
Description: DRIVE MORE 2,500 Miles Per Week On Averageand Many Drive More EARN MORE Earn 11 More Than The Industry Average. LIVE MORE 95 Variant's
Company: Variant
Location: Wichita
Posted on: 11/28/2020

Intuit: Work From Home Credentialed Tax Expert - Cpa
Description: OverviewIf you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Wichita
Posted on: 11/28/2020

Intuit: Work From Home Credentialed Tax Professional
Description: OverviewIf you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Wichita
Posted on: 11/28/2020

Intuit: Tax Professional - Cpa - Work From Home
Description: OverviewIf you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Wichita
Posted on: 11/28/2020

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Wichita RSS job feeds