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Front Office Specialist

Company: EyeCare Partners
Location: Wichita
Posted on: November 21, 2020

Job Description:

Job Description JOB SUMMARY: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures and entering new patient information into the computer. Performance of duties must always be in compliance with HIPAA and Compliance policies. ESSENTIAL SKILLS: * Excellent customer service and communication skills. * Exhibit excellent professional appearance. * Exhibit maturity, reliability, composure and stability under pressure in order to handle on-the-job challenges. * Ability to work as a team member. * Management of multiple tasks simultaneously. * Motivation to succeed. * Empathetic personality giving attention to patient's needs and concerns. * Working knowledge of computer programs. * Strong organization with attention to detail. * Respectful treatment of patients and co-workers. * Ability to read and interpret documents and ability to write routine reports and correspondence. * Ability to calculate basic mathematical equations related to essential job duties. * Ability to use problem solving and critical thinking skills to identify, interpret and access appropriate resources in patient specific scenarios. RESPONSIBILITIES: Many of the responsibilities below will be learned through on-the-job training * Understand and support the Mission of Grene Vision Group. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization. * Complies with HIPAA, Compliance and Grene Vision Group policies and procedures. * Checks patients in, greeting everyone in a pleasant and professional manner. The check in process includes verifying personal information (address, telephone, email etc.), verifying insurance, collecting co-payment when applicable, entering necessary information into the computer system and providing any requested information to the patients. * Ensures that proper authorization or referral is collected from the patient. * Request, prepare and ensure the completeness of the patient's electronic medical records. This includes scanning a copy of the patient's driver's license and insurance card into the electronic medical record. * Marks arrival time of patients in office and make sure that patients are seen on time. * Move, cancel and handle no show appointments according to established process. * Track patients in the reception area and communicate with them, as needed. Work with patients, families and/or staff in handling and resolving problems that occur during the course of the visit. * Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture. * Appropriately collects and records all co-pays, secondary insurances and patient payments in accordance with Grene Vision Groups records transaction guidelines. * Compare daily cash amounts against daily transactions in order to ensure that records balance. * Answer phone system, handle and/or redirect calls to the appropriate department or doctor team. * Maintain working knowledge of all office equipment, computer, fax, copiers, phones, etc. * Maintain adequate equipment and supply levels for the department. * Ensure equipment is maintained and functioning properly, reports damaged or improperly functioning equipment to the Web Help Desk and Clinic Manager in a timely manner. * Participates in annual OSHA and Bloodbourne Pathogens training, other departmental in-services and required education updates. * Keep pace with a high volume of patients while performing multiple, sometimes complex tasks. * Complete other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience. Computer Skills: To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Payroll systems; Spreadsheet software and Word Processing software. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally requi

Keywords: EyeCare Partners, Wichita , Front Office Specialist, Other , Wichita, Kansas

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