CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Company: Cox Communications
Posted on: January 8, 2021
CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Connections are important, and we're not talking about pairing a
Bluetooth. We're talking about that remarkable connection that
happens between a customer and an associate who truly "gets" their
needs. It's that contagious "I wanna keep coming back" connection
that we aspire to make as commonplace as hipster podcasts.
We're Cox Communications, part of the Cox family of businesses. We
built our business and our brand on the notion of connections, with
our customers and with our employees. We're on a quest for a Call
Center Customer Experience Associate - Work From Home who shares
our passion for connectivity. This is a person who has some
flexibility and is open to working a non-traditional schedule.
If you're looking for a great company and want to work from home,
this could be the job for you. As part of a customer experience
driven team, you will earn an hourly rate of $15.00. You will earn
an extra $1.25/hour from 6pm-11pm. Afternoon and/or evening hours
are expected to be the primary hours you will work as a new hire to
the organization. If it sounds like we're on your frequency, then
NOTE: There could be a live video interview required during our
High school diploma, GED, or relevant work experience
6 months experience providing customer service or selling products
You must live within the Wichita and surrounding communities
You must have high-speed internet connection available in your
Live within an area of the Wichita and surrounding communities
where Cox Communication services are available.
6+ months of experience troubleshooting basic hardware, software,
and/or connectivity issues
6+ months of experience working in a position that requires meeting
Keen aptitude for helping customers and a customer experience
1-2 years of work experience in a customer service role, not
necessarily specific to call centers
Enthusiastic and personable, with the ability to adapt and thrive
in constant change
Previous telecommunications experience
What You'll Do
You'll be a real-time troubleshooter for customers in need, helping
them get their heads around their equipment and how to use it. From
changing passwords to setting DVRs, you'll help them navigate
challenges with clarity and professionalism. No IT degree required,
just a passion for helping customers.
You'll strive to resolve issues on the first call, ensuring our
customers never get lost in a frustrating call transfer maze.
You'll also provide world-class service by selling them solutions
that enrich their experiences.
And speaking of customer experiences, you'll totally own that. That
means you'll be expected to think and act in ways that put our
customers first, exceeding their expectations with world-class
What's In It For You?
Hey, what's a great job without the best possible technology at
your fingertips? We know you're going to need the best workspace
tools and technology and Cox makes sure you have the most
innovative equipment and resources available so you can always
There's no firewall between you and competitive pay, generous
incentives, and other compensation perks (401k + company match,
comprehensive medical benefits, etc.). Need to download some other
benefits? We also offer generous Paid Time Off (PTO), offer tuition
reimbursement for academic pursuits, adoption assistance, paid time
off to volunteer, childcare and eldercare resources, pet insurance
(cool, right?), and much more.
Growth is a good thing, and you'll have opportunities to learn and
train so you can always continue sharpening your skills. And we'll
encourage you to explore opportunities within the Cox family of
businesses - from smart home automation and green modes of
transportation to esports and clean energy- so that you can always
look for new challenges and opportunities to make an impact.
While we're looking for flexibility, we're also offering it! You
like working from the comfort of your home, shoes off with your pup
by your side? After six months of employment, you can kick it in
your own crib, connecting with customers remotely while working
For you to do your best work, you need an outstanding company
culture supporting you. At Cox, we strive to be mindful of your
bandwidth, with flexibility and a focus on quality of life. Our
diverse, inclusive culture invites you to bring your authentic self
to work. The mutual trust between our leadership and our teams
means you're working in an environment that supports collaboration
through innovation, and real change driven by people like you.
Keywords: Cox Communications, Wichita , CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE, Other , Wichita, Kansas
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