Remote Customer Service Representatives
Company: ADT
Location: Wichita
Posted on: January 12, 2021
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Job Description:
Company Overview:At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram.Why Choose ADT?At ADT
it's more than a job, it's a noble purpose that defines us. We are
the leading provider of electronic security, interactive home and
business automation and monitoring services for residences and
small businesses in the United States. Every employee, from our
executive leadership team to our support centers are united under
one noble purpose, we help save lives for a living. We are everyday
heroes. You are doing more than earning a paycheck, you're in an
important role that makes an impact in the lives of our customers
every single day. Join a company of individuals with passion,
commitment, drive and ambition, using and developing our talents
for good at work, home and our communities.? Major
ResponsibilitiesWe have an exceptional career opportunity for a
Remote Customer Care Agent in Wichita, Kansas. Agents can reside up
to 2 hours from our call center in Wichita. If hired, you will be
required to attend new hire orientation and pick up equipment from
our center in Wichita on your first day. ?As our customers' first
point of contact, you will be the friendly voice of ADT, providing
an excellent customer experience by troubleshooting their problems
and providing technical support. We will rely on you to listen to
our customers and use your deductive reasoning skills, technical
expertise, creativity and passion for helping to meet their needs -
and remind them that behind our great products is a focus on the
customer experience with accountable and collaborative team members
ready to help them.Compensation* We compensate based on experience.
The starting pay for this position is $14.12 to $16.81.* We offer
pay differential during certain shifts, based on business needs* We
realize there are sometimes in our 24/7 business that conditions
change. We offer shift differential amounts based on high volume
times.Start Date and Schedule* New hire classes to start Monday,
January 11th and Monday, January 25th.? * This position has 1st and
2nd shift schedules available.A day in the life of a Customer
Service Agent can look like:* Relaying important information about
their life-safety system and services, updating customer accounts
and solving billing questions. * Providing technical support and
troubleshooting devices across ADT systems. * Helping customers
understand the ADT noble purpose and providing customer lifestyle
solutions. * Coaching, team meetings or 1:1 development time to
grow and develop your career at ADT.When you commit to us-we commit
to you. Our employees receive a comprehensive, full benefits
package that includes: * Paid virtual training - some in-person
attendance may be required based on business needs.* VDI training
requirements: * Dedicated space to work from home* High speed
internet. DSL, Cable or Fiber internet service with the ability to
hardwire via ethernet from cable modem to your PC* At least 25mbps
of internet to download and 15mbps to upload* Windows 10 or higher*
Full benefits on the 1st of the month after 30 days of employment*
Casual, yet energetic and engaging work environments * Medical,
Dental, Vision, 401(k) with employer matching* Paid vacation time
(We all need to recharge) * Tuition reimbursement, employee
referral bonuses* Potential opportunities to work from home based
on business needs* A culture of coaching, development and career
growth opportunities
Keywords: ADT, Wichita , Remote Customer Service Representatives, Other , Wichita, Kansas
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