WichitaKSRecruiter Since 2001
the smart solution for Wichita jobs

Remote Customer Service Retention Representative

Company: ADT
Location: Wichita
Posted on: January 12, 2021

Job Description:

Company Overview:At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram. Why Choose ADT?At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.Major ResponsibilitiesWe are hiring for our Account Management department as a Retention Agent at our Wichita, Kansas location.?In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer's champion - the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures.* A day in the life of a Retention Agent looks like this: * Answering incoming calls about our products and services with existing customers* Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues. * Reviewing all contacts for accuracy while enhancing the department's ability to maximize profitability and resolution. * The ability to work independently to find the best solution.We're looking for someone with these skills: * Experience in sales or retention* Effective communication skills that help deescalate customer calls while problem solving* The ability to work with multiple screens and programs open to help resolve customer issues* Be able to interpret contracts and communicate terms and conditions* Perform quick calculations Compensation* Competitive pay based on experience with additional financial incentives for team members.Start Date and Schedule* This role will begin January 18th 2021 at our Wichita, Kansas location.? * Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift.When you commit to us-we commit to you. Our employees receive a comprehensive, full benefits package that includes: * Paid virtual training - some in-person attendance may be required based on business needs.* PC, no Mac or Chromebook* At least 10 mbps broadband internet connection with the ability to hardwire via ethernet from cable modem to your PC* Windows 10* If you do not meet these requirements, you will be able to train in the center and does not disqualify you from the position. * Full benefits on the 1st of the month after 31 days of employment* Casual, yet energetic and engaging work environments * Medical, Dental, Vision, 401(k) with employer matching* Paid vacation time (We all need to recharge) * Tuition reimbursement, employee referral bonuses* Potential opportunities to work from home based on business needs* A culture of coaching, development and career growth opportunities

Keywords: ADT, Wichita , Remote Customer Service Retention Representative, Other , Wichita, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Plumbing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Dodge City
Posted on: 01/19/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.--Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: LiveOps
Location: Rose Hill
Posted on: 01/19/2021

Food Delivery - Weekly Pay
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Wakita
Posted on: 01/19/2021


Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Newton
Posted on: 01/19/2021

Coca Cola
Description: Easy Application
Company: Coca Cola.com
Location: Windom
Posted on: 01/19/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.--Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: LiveOps
Location: Derby
Posted on: 01/19/2021

Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Medicine Lodge
Posted on: 01/19/2021

Flexible Schedule - Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Sawyer
Posted on: 01/19/2021

Installation Subcontractor
Description: Job Description LeafFilter Gutter Protection Installers needed for immediate work as independent contractors. We provide in-depth knowledge so you can correctly and efficiently install our gutter protection (more...)
Company: LeafFilter
Location: Ponca City
Posted on: 01/19/2021

Want A Quick $300 Today?
Description: 1 Enter Email 2
Company: Part-Time-Cash
Location: Ponca City
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Wichita RSS job feeds