Customer Service Associate

• Manage large amounts of inbound or outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Successfully complete all training sessions
• Actively participate in efforts to support customer satisfaction and maintain quality
• Effectively communicate with patience and understanding 
• Remain positive and professional in all internal and external customer interactions
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Physically be able to meet the demands of the job within the described work environment
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Flexibility to cross train as requested
• Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
• Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Duties/Responsibilities

• Work independently
• Type at a minimum 30 words per minute accurately
• Demonstrate initiative and self-motivation
• Performs assignments while under limited time frames
• Available to work weekends and holidays
• Basic math skills
• Positive attitude
• Must be able to speak, read, write and understand English