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Customer Service Associate

Company: Five Star Call Centers
Location: El Dorado
Posted on: July 19, 2021

Job Description:

Five Star Call Centers is headquartered in Sioux Falls, SD, and has been providing high-quality, inbound customer service outsourcing for over 35 years.  Learn more about Five Star Call Centers at FiveStarCallCenters.com.

Do you like to come into work and be able to do your job with little to no obstacles?  Come join our team as a call processor.   You will work retail accounts or accounts with a script to follow along.  You will be able to assist a customer from beginning to end of their call.

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

 

Position: Customer Success Associate

Work Hours: Shifts between 7:00am-11:00pm 

Work Days: Mon-Fri & Every Other Weekend 

Paid Training Hours: 8:00am-5:00pm for up to 2 weeks(Mon-Fri)

Status: Full Time or Part Time

Starting Pay: $12-$13/hour plus shift differential and possible increase after 90 days pending attendance and performance  

 

We are looking for backgrounds with strong job history, no gaps in employment and with at least 1 consecutive year working in customer service or call centers.  Preferably your most current experience is in those areas.

If you’re a compassionate individual that is passionate about helping others, and can help them navigate online, we encourage you to apply with Five Star Call Centers. 

Click here to learn more about becoming Five Star Extraordinary.

Five Star offers benefit package options and a sign-on bonus.

Benefits-at-a-glance:  click for more details (Full Time)

Sign on Bonus: FT/PT - After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing

*This is an onsite position working in the Wichita, KS office.

Position Responsibilities 

  • Manage large amounts of inbound or outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Successfully complete all training sessions
  • Actively participate in efforts to support customer satisfaction and maintain quality
  • Effectively communicate with patience and understanding 
  • Remain positive and professional in all internal and external customer interactions
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Physically be able to meet the demands of the job within the described work environment
  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
  • Flexibility to cross train as requested
  • Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
  • Perform other duties as assigned*

*Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Duties/Responsibilities

  • Work independently
  • Type at a minimum 30 words per minute accurately
  • Demonstrate initiative and self-motivation
  • Performs assignments while under limited time frames
  • Available to work weekends and holidays
  • Basic math skills
  • Positive attitude
  • Must be able to speak, read, write and understand English

 

Education and Experience

  • A high school diploma or GED is preferred
  • Previous 1 year customer service experience required
  • Prior 1 year call center experience preferred
  • Must be at least 16 years of age

 

Required Skills/Abilities

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Regularly required to sit
  • Regularly required to use hands to feel, handle and control objects
  • Occasionally required to reach, stoop, kneel, or crouch
  • Occasionally required to lift and/or carry loads of up to 30 lbs
  • All standard vision abilities are required
  • All standard hearing abilities are required

 

COVID-19 Considerations: Keeping our employees and our community healthy and safe!

 

  • Multiple sanitation areas in the facility
  • Social distancing in shared areas
  • Staying home when sick 

 

*Depending on the call types you handle you maybe required to pass a background check.

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.  Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

Keywords: Five Star Call Centers, Wichita , Customer Service Associate, Other , El Dorado, Kansas

Click here to apply!

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