Customer Support Representative

Company: Aston Carter
Location: Wichita
Posted on: November 22, 2021

Job Description:

Equivalent Experience

Description:
This group will be taking ELF (E-File think turbo tax 1099 and w2 calls NOT business or corp calls)
Telephone support for Prosystem fx tax and electronic filing customers. Answering incoming customer calls related to the tax and electronic filing software problems. Placing outgoing customer calls when necessary. Assisting full time staff with various product testing projects that periodically arise throughout the tax season. Special project work as assigned when call volume is low.

Skills:
Customer service call center, accounting, Tax Return, Customer Service, Inbound Call, Call center, Customer support, troubleshooting, Call resolution, electronic filing

Top Skills Details:
Customer service call center

Additional Skills & Qualifications:
EXPERIENCE REQUIRED FOR THIS ROLE:
Six months incoming telephone customer service experience in professional environment;
Accounting, bookkeeping or tax preparation experience (Pass Prove It Accounting Terminology with 70%)

Experience Level:
Expert Level

About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Wichita , Customer Support Representative, Other , Wichita, Kansas