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Patient Services Assistant

Company: Veterans Health Administration
Location: Wichita
Posted on: January 16, 2022

Job Description:

SummaryThe Wichita VA Medical Center is recruiting for two Patient Services Assistants (OA) to work in the Healthcare Benefits office.Learn more about this agency Help Overview Accepting applications Open & closing dates 12/14/2021 to 01/03/2022 Salary $35,265 - $51,103 per year Pay scale & grade GS 5 - 6 Help Location 1 vacancy in the following location: Wichita, KS 1 vacancy Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time Service Competitive Promotion potential 6 Job family (Series) 0303 Miscellaneous Clerk And Assistant Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number CBSS-11326131-22-WSC Control number 626786200 Help This job is open to Internal to an agency Current federal employees of this agency. Clarification from the agency First area of consideration will be given to current permanent Robert J. Dole VA employees; Second to current permanent VISN 15 employees. VideosHelp Duties The Patient Benefits Assistant is within Healthcare Benefits and is responsible for interviewing patients applying for medical benefits. Patient applicants can be received in person, by telephone, by mail, online, or a referral from another VA. This position enters demographic, insurance, and income information into the VistA system as well as scanning into Consolidated Patient Record System (CPRS). This information serves as a base for determining entitlement to medical care as well as bill preparation and collections on all billable episodes of inpatient and outpatient care. The Patient Benefits Assistant verifies eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ), Veteran Information Solution (VIS), Enrollment System Redesign (ESR), and other means, such as communications with VA Regional Office, VA Records Processing, or the Health Eligibility Centers (HEC). You would advise the Veterans of their entitlement to various medical benefits and discuss co-payment requirements of Veterans in discretionary categories. Work Schedule: 8:00 a.m. to 4:30 p.m. Monday through Friday TeleworkTelework: Not Available Virtual: This is NOT a virtual position. Position Description/PD#: PD#03940-A/03801-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Salary: GS-5: $35,265 - $45,847 GS-6: $39,311 - $51,103 The GS-5 performs the duties described for the full performance level position, but with closer supervision and guidance provided. Full performance level is GS-06. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to a background/security investigation Must be proficient in written and spoken English Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel Qualifications Current Title 38 Hybrid employees: To qualify for a Title 5 position based on the Interchange agreement, you must meet the following: 1. Be currently serving under a permanent appointment. 2. Served continuously for at least 1 year in the other merit system prior to appointment under the interchange agreement. Current permanent Veterans Canteen Service employees may apply for consideration under this vacancy announcement. Qualifications: Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-05 position you must have served 52 weeks at the GS-04 level. For a GS-06 position you must have served 52 weeks at the GS-05 level. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-05 You may qualify for a GS-5 through one of the ways below: Specialized Experience: Applicants must have at least one full year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. In this position, examples of specialized experience would typically include but are not limited to: the ability to understand and apply applicable public laws; to communicate information, both orally and in writing to a diverse audience in an efficient and pleasant manner; knowledge of the Privacy and Freedom of Information Act (FOIA); knowledge of personal computer software applications, ability to make proper determination of eligibility of services, experience verifying and entering insurance information into computer systems. OR Education: Four (4) years above high school (Transcript Required. You will not be given education credit without a transcript). OR Combination Experience and Education: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-05. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. GS-06 Specialized Experience: Applicants must have at least one full year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: knowledge and understanding to apply applicable Federal laws and regulations; VA policies and regulations in determining eligibility for medical and dental benefits; ability to communicate information, both orally and in writing to a diverse audience in an efficient and pleasant manner; knowledge of the Privacy and Freedom of Information Act (FOIA); knowledge of personal computer software applications, ability to make proper eligibility determinations, present eligibility presentations, and verify and enter insurance information into computer systems; preparing Standard Operating Procedures for processes, preparing reports. As a rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Physical Requirements: The work is partly sedentary, but a great deal of walking to all parts of the Medical Center is required since the incumbent will be working with a variety of clinical and administrative services.Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional informationThis job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Read more Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, rsum, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. To apply for this position, you must provide a complete Application Package which includes:ResumeSF-50/ Notification of Personnel Action To apply for this position, you must provide a complete application package. Requests for reconsideration of ratings will not be considered for applicants who fail to submit required documents. We cannot be held responsible for incompatible software or fax transmissions. Resume (required) - Resume must include the following information for each job listed: job title, duties, start and end dates, full time or part time status (include hours worked per week). Be sure that your resume clearly supports your responses to all the questions by addressing your work experience in detail. We cannot make assumptions regarding your qualifications. Transcript (required, if using for part of qualification for GS-5) - Transcript must include the following information to be considered acceptable: student's name, college/university name, degree obtained, and date degree conferred. MOST CURRENT SF-50 Notification of Personnel Action (required, if claiming for eligibility) - Must show your current title, series, grade, step, salary, and tenure. (This is used to determine you meet an area of consideration for internal to agency employee or a federal employee. (You can obtain a copy from your Electronic Official Personnel File eOPFat https://eopf.opm.gov/va/; which can only be accessed from a VA networked computer.) The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.Cover LetterProfessional CertificationResumeSF-50/ Notification of Personnel ActionTranscript Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Keywords: Veterans Health Administration, Wichita , Patient Services Assistant, Other , Wichita, Kansas

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