Information Technology Associate I
Company: Meritrust Credit Union
Location: Wichita
Posted on: January 26, 2023
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Job Description:
Overview:
The primary function of this position is to provide unsurpassed
service to internal members. Responsibilities include answering
incoming phone calls, logging requests, serving as first-level
support, completing projects, and assisting other members of the
Information Technology Department. Additionally, an Information
Technology Associate will proactively seek training internally from
the Information Technology Department in order to grow into the
position and support the needs of the department.
Responsibilities:
Work Environment:Work is performed primarily in a standard office
environment, but may involve exposure to moderate noise levels from
high-speed computer printers and other peripherals. Duties involve
operation of personal computer equipment for most of the daily
assignment. Duties may also involve occasional stooping, crawling
and lifting of up to 50 lbs. in order to install or check various
hardware devices and cabling. Also must be able to climb ladders.
Occasional travel to various worksites may also be required,
depending on assignment. - -Duties and Responsibilities:The
following duties are normal for this position. - These are not to
be construed as exclusive or all-inclusive. - Other duties may be
required and assigned. -Provide first-level support to credit union
employees, including taking direction from other members of the
department as necessary.Answer Information Technology Department
telephone lines, log support issues, and route calls to appropriate
personnel.Enter and assign support requests and projects in the
appropriate system for future reference and reporting. -Assist in
opening new branch locations.Proactively seek internal and external
training to better serve the credit union and support the
Information Technology Department.Travel to branches for specific
support issues and/or regularly scheduled branch visits.Present a
positive image of the credit union through a professional
appearance and courteous attitude.Assist in monitoring,
troubleshooting, and completion of daily and nightly processing
outside of normal business hours.Maintain confidentiality in all
credit union and member matters.Available for on-call duty which
could include twenty-four hour duty, nights, weekends, and/or
holidays.Follow safety and security rules and regulations.Complete
Teller and Member Service Associate training to become familiar
with front office operations.Support general issues and requests
for Credit Union and third party software.Travel to branches for
scheduled visits, or as support issues arise.Maintain and develop
procedures to improve efficiency and consistency.Participate in
projects as assigned.Assist in troubleshooting and recreating
issues. Communicate issue resolution progress to appropriate Credit
Union employees.Manage current knowledge of computer technology and
suggest new types of equipment or operational methods.Upgrade and
replace hardware and software as necessary.Proactively seek
knowledge from other members of the department to improve internal
support, assist as backup during vacations, and increase efficiency
of the department.Assist other members of the Information
Technology Department.
Qualifications:
Strong analytical and problem-solving skills.Excellent
troubleshooting skills.Self-motivated and able to work
independently.Must be able to meet the "Work Environment"
conditions as stated aboveGood communication and people skills.Able
to adapt quickly to change.Proficiency in Microsoft Office, and
Microsoft Windows desktop and server operating systems
preferred.High School Diploma or equivalent.Valid driver's license
and an acceptable driving record required.Previous technical help
desk experience preferred.College degree in related field or
equivalent technical training preferred.Previous financial
institution experience preferred.
Keywords: Meritrust Credit Union, Wichita , Information Technology Associate I, Other , Wichita, Kansas
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