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Product Support - (Energy Solutions)

Company: Five Star Call Centers
Location: Wichita
Posted on: January 27, 2023

Job Description:

Do you like helping people? Is a fast-paced environment more your speed? We're looking for experienced customer service associates with a drive to ensure the best experience possible. - You must be able to work at top speeds on the phone and the computer simultaneously. - Check out our opportunity below!Bring your passion for energy sustainability to your career with Five Star Call Centers. - We are hiring associates to work with a U.S. company leading the industry in transforming the way commercial businesses use energy, and they're helping the planet in the process. - -As a customer support specialist, you will help customers troubleshoot straightforward and simple concerns or issues with their smart building technology. - Your goal is to identify the underlying problem and sort through possible solutions using resources right at your fingertips.These positions will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.Help accelerate the world's transition to sustainable energy by applying today!This is an onsite position in Wichita, KS. -Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required1+ year of Facility Management experience or knowledge if assisting facilities with service calls involving HVAC, electrical, and/or lighting systems preferred, not requiredTechnical savvy
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is requiredResponsibilities
    • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requestedPay & Benefits
      • Starting pay - -$15/hr -plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance -
      • Shifts between 8am-10:00pm (CST) ; Work Days - M-F & Every Other Wkd -
        • Set schedules -8a-4:30p 1:30p-10p
        • Paid Training - typically 3 -weeks in length from 8:00am-5:00pm Mon-Fri (CST)
        • Status - Full Time ; 40 hours, Benefit eligible 1st of month after 60 days - - -The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. - - Not Your Ordinary Call Center.TM

Keywords: Five Star Call Centers, Wichita , Product Support - (Energy Solutions), Other , Wichita, Kansas

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