Triage Specialist
Company: Eye Care Partners
Location: Wichita
Posted on: May 8, 2024
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Job Description:
EyeCare Partners is the nations leading provider of clinically
integrated eye care. Our national network of over 300
ophthalmologists and 700 optometrists provides a lifetime of care
to our patients with a mission to enhance vision, advance eye care
and improve lives. Based in St. Louis, Missouri, over 650
ECP-affiliated practice locations provide care in 18 states and 80
markets, providing services that span the eye care continuum. For
more information, visit www.eyecare-partners.com. Office: Grene
Vision Group Position: Triage Specialist Manage calls and questions
from patients in a timely and orderly fashion. Prioritize calls
from patients and staff based on severity of request and need.
Demonstrates quality patient service during interactions with
patients, coworkers, and vendors: Exhibits a positive attitude and
is flexible in accepting work assignments and priorities Meets
attendance and tardiness expectations Is dependable; follows
policies and procedures Maintains professionalism in interactions
with patients and coworkers Performs quality work and consistently
exhibits initiative ESSENTIAL DUTIES AND RESPONSIBILITIES Receive
calls not handled by patient intake dept, decide appropriate course
of action and/or speak directly with doctor, execute plan (i.e.
make appointment, call in drops etc), document all activity in
patient record. Notify patient of need to reschedule appointments;
timely call back to all patient voice mails in triage mailbox. Act
as information desk/patient guidance which includes but is not
limited to providing information to patients with questions,
providing directions, etc. Schedule return appointments. Daily
monitoring of NextGen task basket. Process all pharmacy requests
using e-Rx, obtain authorization, distribute sample drops and make
proper documentation in patient record. Provide timely call back to
all patient voice mails in triage mailbox Fax and electronically
send items to pharmacy or physicians offices as requested. Follow
up on all outside lab work, document received reports, present to
doctor and contact patient per doctor request. Manage doctor to
doctor calls, doctor to patient calls. Monitor schedules, including
but not limited to cancellations and schedule changes per doctor
request and follow up for patients to be rescheduled. Keep sample
drug log in compliance with Ohio State Pharmacy Board requirements.
Other duties as assigned. JOB QUALIFICATIONS To perform the job
successfully, an individual must be able to perform each essential
duty and responsibility satisfactorily with or without reasonable
accommodation. The requirements below are representative of the
minimum knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential duties and responsibilities. EDUCATION
AND/OR EXPERIENCE The minimum level of education required is high
school graduate with computer experience. At least one year of
ophthalmic/optometric medical office experience which utilized
computer, telephone and customer service skills. Preferably,
extensive ophthalmic/optometric experience. CERTIFICATES, LICENSES,
REGISTRATIONS Must receive or maintain OSC or higher licensure.
PHYSICAL DEMANDS Indicate the amount of time spent for each
activity required as it relates to the essential functions.
Location: Work takes place in a normal office environment. Travel
to other GVG locations may be necessary to fulfill essential duties
and responsibilities of the job. Thus, those needing to travel for
work must have access to dependable transportation, and driving
record must meet company liability carrier standards. Exposure:
Works in normal office environment during normal business hours.
May be exposed to blood or bodily fluids. May also be exposed to
various cleaning supplies. Equipment: The equipment typically used
in this position is a computer, fax, copier, printer, scanner and
telephone. Must have good working knowledge of Word, Excel and
Access. Other equipment may be used as needed. Personal Protective
Equipment (PPE) follows standard precautions using personal
protective equipment. DISCLAIMER This job description is intended
to convey information essential to understanding the current scope
of the job and the general nature and level of work performed by
current job holder(s) within this job. This job description is not
intended to be an exhaustive list of qualifications, skills,
efforts, duties, responsibilities or working conditions associated
with the position. GVG reserves the right to change the
expectations of the job and assign or reassign duties and
responsibilities at any time reassign duties and responsibilities
at any time. Employment Type: Full Time
Keywords: Eye Care Partners, Wichita , Triage Specialist, Other , Wichita, Kansas
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