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Customer Success Representative

Company: TRAXXALL Aircraft Maintenance Management
Location: Wichita
Posted on: July 15, 2019

Job Description:

Job Summary The Customer Success Representative will be home office based in Wichita and will be responsible for coordinating with our OEM partners to ensure timely and accurate enrollments of newly delivered aircraft and assisting customers throughout the delivery process primarily with training. The CSR will also assist customers and service center personnel with the usage of the Traxxall applications during maintenance events for in-service aircraft at the respective OEM service center. Responsibilities Responsible for developing and maintaining OEM - Traxxall relationship at the local level Communications with OEM POC for day to day operations and customer issues Responsible for providing delivery forecasts and customer information to Traxxall Operations OEM enrollment data and publications improvement projects Provide and assist with enrollment data for new aircraft Develops and monitors procedures to facilitate timely data flow from OEM to Traxxall Participate in the customer aircraft delivery process in order to ensure that customers are aware of and familiar with the applications, services and products available Directly support customers in the accomplishment of successful maintenance events at the OEM service center, as required Builds and maintains direct relationships with OEM personnel, new and existing customers, vendors and sales prospects Provide training on Traxxall applications to customers and OEM employees as requested Coordinate attendance at OEM events with Traxxall Customer Success and Marketing teams including OEM customer luncheons, customer visits, Operator Conferences and M&O Presentations. This includes event scheduling and set-up Research technical issues and troubleshoot problems in the field Assist in the coordination of activities and communication between Traxxall internal support and customers Supervisory Responsibilities None Qualifications To perform this job successfully, an individual must be able to perform each essential function efficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements Bachelor's degree or five (5) years experience directly related to aircraft maintenance, quality assurance/control, maintenance planning or an equivalent combination of education and experience Experience using maintenance tracking applications preferred Prior customer service background in an Aviation Maintenance environment a plus Must be proficient in Microsoft Office suite and possess good analytical and problem solving skills Prior instructor or training provider experience a plus Must possess excellent communication (verbal and written) and interpersonal skills Must be able to travel, as necessary Fluent in English (mandatory) and additional languages a plus Ability to obtain authorization/access to secured SITA facilities/areas Certificates, Licenses, Registrations A&P license preferred IA License a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, listen, use hands and fingers to feel, handle, or operate equipment and reach with hands and arms. The employee is occasionally required to walk, stand or stoop. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an office setting. The noise level in the work environment is moderate. On occasion, work is performed in a hangar where noise levels may be high. Hearing and eye protection is required per the OEM's regulations. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement implied or otherwise, other than an "at-will" relationship between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Keywords: TRAXXALL Aircraft Maintenance Management, Wichita , Customer Success Representative, Other , Wichita, Kansas

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