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401K SUPPORT ASSOCIATE II

Company: Intrust Bank
Location: Wichita
Posted on: August 15, 2019

Job Description:

At INTRUST Bank, relationships are at the core of all we do. Which is why we focus on fostering positive relationships not just with our customers, but also with each other. INTRUST Bank recognizes and celebrates employees for their individual character, value and potential, with a focus on developing the unique talents each team member brings to the table. It's something we've learned firsthand over the decades; focus on people, and the rest will fall into place to create an environment built on respect, understanding and most of all- trust.

Job Summary: Responsible for assimilating participant requests and answering questions. Performs back up support for Quality Assurance Group. Provides this support in a prompt, accurate and timely manner to ensure participant satisfaction and manage risk. Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUST's Character Qualities.

Essential Functions:


  • Respond accurately to all telephone and electronic participant inquiries in a fast paced environment.
  • Required to make independent decisions in resolving participant issues, occasionally escalating problems and complaints.
  • Provide clear and concise documentation of inquiries and subsequent resolution.
  • Assist in the implementation of initiatives to support the Plan Administration Group of INTRUST Retirement.
  • Additional responsibilities include, but are not limited to, assistance with Quality Assurance Group Administration, Investments and Support Services.

    Education and Experience: College Associates Degree or equivalent vocational training, business school, retirement plan administration or 1-3 years banking and/or customer service experience. Call Center experience a plus.

    Required Skills and Knowledge: Must be proficient in the use of Microsoft applications, i.e. Word, Excel, Outlook, etc. Must have excellent oral and written communication skills in addition to organizational and analytical skills. Must be detail oriented and have strong problem solving skills.

    Required Licenses and/or Certifications: None.

    Physical Demands: Requires long periods of sitting, some standing, lifting, carrying, pushing and pulling.

    Working Conditions: Normal office environment.

    This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

    INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Keywords: Intrust Bank, Wichita , 401K SUPPORT ASSOCIATE II, Other , Wichita, Kansas

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