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Company: Specialists Group LLC, The
Location: Wichita
Posted on: November 19, 2020

Job Description:

Job Code: TSGW6120 Job Title: IT SUPPORT TECHNICIAN Job Category: Information Technology Salary Range: $40,000 - $45,000 Location: Wichita Local Location: Education Requirements: Bachelors Degree or relevant experience Job Description:
Will be responsible for resolving network issues, configuring operating systems and using remote desktop connections, email and chat applications to provide immediate support. IT Network Support Technician assists in achieving the goals of the IT Department in the operation and maintenance of the personal computer network, hardware, and software applications.

Duties and responsibilities

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk users through a series of actions, either via phone, email, chat or in person until they have solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to users.
  • Refer to internal documentation or external resources to provide accurate tech solutions.
  • Prioritize and manage several open issues at one time.
  • Follow up with users to ensure their systems are fully functional after troubleshooting.
  • Document technical knowledge in the form of notes and manuals.
  • Inquire from end users on systems productivity and efficiency.
  • Assist with day-to-day IT operations including administrative procedures, asset management and inventory controls.
  • Research new technology staying current on technical literature and industry standards.

    Job Requirements:

    • Bachelors Degree in Information Technology or relevant experience.
    • 3+ years in network support, with emphasis on help desk.
    • 3+ years of proven work experience in Technical Support, Desktop Support, IT Help Desk Technician, or similar role.
    • Hands-on experience with Windows, Linux and MacOS environments, a good understanding of computer systems, mobile devices, and other tech products
    • Possess the ability to diagnose and troubleshoot basic technical issues.
    • Familiarity with remote desktop applications and help desk software.
    • Ability to provide step-by-step technical help, both written and verbal.
    • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Keywords: Specialists Group LLC, The, Wichita , IT SUPPORT TECHNICIAN, Professions , Wichita, Kansas

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