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Help Desk Technician - Tier 1

Company: The Arnold Group
Location: Wichita
Posted on: May 6, 2021

Job Description:

Pay Rate/Range: $13+ DOE Start Date: Immediately Description: Provide tier 1 Managed Services support by answering incoming calls, troubleshooting hardware and software problems, provide information and answer questions to support our clients. Configure and support local Area Networks (LANs) and Wide Area Networks (WANs), networking, and software applications. Essential functions include: Ability to work in a call center environment, answer incoming help desk calls from ACD, and support clients via phone and remote access Promptly and accurately input call tickets into our call tracking system Monitor call tracking system and work tickets as they come in by email or phone Configure and support LANs, WANs, VPNs, data and networking Maintain a high level of productivity. Key performance indicators include measuring the incoming call to ticket count ratio, the time spend on the phones, and the time spent off the phones when working on software training or special projects Serve as a technical resource for users, providing technical information and assistance by phone Update the Knowledge Base (KB) with articles and information that will assist with support calls and resolving client issues in the future Assist with analyzing software and hardware problems/needs and provide feedback to engineers Job Requirements: Equivalent to a two year college degree or completion of specialized course of study at a business or trade school 1-3 years of similar or related professional experience Must be able to install, troubleshoot and support personal computers and be familiar with processing concepts and terminology The ability to solve problems using logic, deductive reasoning and isolation techniques Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization, general regarding routine matters for purposes of giving or obtaining information which may require some discussion. Preferred Skills and Experience: Principles basic operation and installation of LANs, WANs, TCP/IP telecommunication systems and related software Network performance tuning and software maintenance and preventative maintenance techniques Network performance tuning experience a plus Job Type: Contract-to-Hire Shift/Schedule: Monday - Friday 8a-5p The Arnold Group is an Equal Opportunity Employer (EOE) About Us: The Arnold Group (TAG) is a staffing and recruiting firm dedicated to assisting job seekers with employment opportunities. We have been helping people find employment since 1979 and we can help you too. With TAG, youll have the opportunity to unlock your potential, both professionally and personally. Click here to learn more!

Keywords: The Arnold Group, Wichita , Help Desk Technician - Tier 1, Professions , Wichita, Kansas

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