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Field Service Technician

Company: Innovative Equipment Solutions
Location: Wichita
Posted on: November 22, 2021

Job Description:

Innovative Equipment Solutions (IES) is the combination of three unique business structures being supported in a single entity (Hartwig) to offer innovative technology and solutions to manufacturers as well as machine tool distributors. IES is looking for a Field Service Technician (Service Engineer) who contributes to the success of the company by keeping our customers' CNC machine tools running at peak operating levels. The customers we serve are in a variety of industries and rely on the IES team to repair, inspect and troubleshoot their equipment. This full-time position is located in the Wichita area.

Main responsibilities of this full-time role include:

Conducting high quality, efficient and timely repair and installation of CNC machines
Recommending modifications and improvements to machines, equipment and processes
Training and instructing customers on service, repair and proper installation
Using software and electrical tools to find damaged work parts and identifying permanent solutions to repair computer controlled machines and accessories
Installing, loading software, configuring, testing, and troubleshooting machine optimization products such as Caron Engineering products
Become proficient in the detailed technical specifications of Caron Engineering products
Training customers on use of new product and systems
Ability to complete necessary tasks in our service software and timecard system on a daily basis
Overnight travel to customer sites 25%

The Skills

Individuals who ideally fit this role should meet the following qualifications:

Formal education or training in troubleshooting, repair and installation of CNC Machines preferred
4 years of demonstrated mechanical and electrical experience required.
CNC machining and/or CNC macro programming experience preferred
Field service and maintenance experience on CNC equipment preferred
Field service experience with electro mechanical equipment (i.e. HVAC, printing presses, etc.)
Ability to work independently, a go getter that finds the next customer that needs our help
Good driving record and valid driver's license to ensure fleet vehicle insurability

The Organization, The Team and Our Benefits

IES's team is dedicated to helping manufacturers control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, IES provides a full benefit package including health, dental, vision, life and disability insurances.

Compensation is also a key element in your decision to join the IES team. We offer a 401k program has a 10% match and team members are bonus eligible. As a Service Engineer you will also be provided a uniform allowance, laptop and cellphone.

IES, Inc., including all operating subsidiaries, is an Equal Opportunity Employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Keywords: Innovative Equipment Solutions, Wichita , Field Service Technician, Professions , Wichita, Kansas

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