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Dispatch Service Coordinator

Company: P1 Group, Inc.
Location: Wichita
Posted on: January 15, 2022

Job Description:

P1 Group, Inc., is seeking -a Dispatch Service Coordinator in -our Wichita, KS office. - - The work schedule for this position has some flexibility, generally 8:00am - 5:00pm, Monday thru Friday.Join our -P1 Group Team!Since 1919, P1 Group, Inc. has created a proud tradition, outstanding reputation and proven performance record in the electrical and mechanical construction and building service industries. P1 Group has established itself as one of the premier contractors both locally and across the nation. Offering a challenging and fast-paced work environment, P1 Group takes pride in its ability to maintain a high standard of excellence along with an ethical and friendly business culture. Additionally, the safety program, which includes a full-time staff, has helped the company win numerous national safety awards.P1 Group, Inc. is an equal opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. -We have a competitive compensation and benefit package.Responsibilities and Duties

  • Receive service calls from internal and external customers. - Enter call information into Service Scheduling software.
  • Schedule service and emergency calls and dispatch assigned technicians.
  • Ensure schedule is up to date for all service technicians. Work with other Service Coordinators to maximize productivity and profitability of technicians.
  • Address customer issues relating to assigned technicians and accounts within your realm of authority -.
  • Review readings from tasking as they are received in and make changes or additions such as serial numbers, belt sizes and quantities, and filter sizes and quantities.
  • Check hours for assigned technicians payroll and confirm hours with technicians before payroll is run each week.
  • Issue purchase orders as needed.
  • Issue new call service job numbers as needed.
  • Answer service lines and other phones as needed..
  • Back-up other Service Coordinators.
  • Compose memos for field service techs as required.
  • Assist with report gathering, and departmental data entry as required.
  • Discuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer service.Qualifications and SkillsThe work schedule for this position has some flexibility, generally 8:00am - 5:00pm, Monday thru Friday.
    • Minimum of 2 -years of -work experience in operations dispatching or a similar administrative support position that has significant phone interaction with both technicians and customers.
    • Preferred - 3 years of work experience in a mechanical service related industry (HVAC, Plumbing, Refrigeration).
    • Education: High School Diploma or GED equivalent required. -Associates degree preferred but not required.
    • Accurate typing skills.
    • Proficient in using -computer applications, specifically Microsoft Office products (Word/Excel/ Windows/Outlook). - Must be willing to learn new software applications.
    • Able to work independently and maintain confidentiality.
    • Excellent oral and written communication.
    • Excellent organizational skills and detail oriented.
    • Excellent customer service.
    • Good reasoning ability and be able to quickly problem solve and resolve issues.
    • Able to satisfactorily pass a criminal background check and drug screen.

Keywords: P1 Group, Inc., Wichita , Dispatch Service Coordinator, Professions , Wichita, Kansas

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