IT Support Analyst - Remote (1st Shift) - Remote C
Company: CURO Financial Technologies Corporation
Location: Wichita
Posted on: June 24, 2022
Job Description:
Job DescriptionCURO Financial Technologies is one of the
largest, fastest growing providers of short-term loans and
financial services in the United States and Canada. Our licensed,
direct lending products and heightened customer service focus are
at the core of what we offer.We have an upbeat, friendly and
fast-paced environment. Our employees are excited to be a part of
the CURO family, as evidenced by our low turnover rates and
energized company culture. We've consistently grown well ahead of
other short-term loan lenders and are primed for continued growth
and enduring success.Come and work for a Fintech company that has
distinguished itself from competitors with quality product
offerings, genuine customer service, robust operating systems,
state-of-the-art call center, and a track record of new product
innovation!We are seeking candidates in the immediate Wichita
commutable area.Our IT Support team helps our employees over the
phone resolve proprietary point-of-sale application, hardware, and
peripherals issues for our 3,999+ employees, and 400+ stores
throughout the US and Canada.1st Shift Work Schedule: Monday –
Friday, 7:30am – 4:30pm. Shifts are subject to change. We are
seeking applicants with the flexibility to start working as early
as 6am or at start time as late as 9am. We provide an one hour
lunch within a 9 hour work day. Training Schedule: Monday - Friday
8a to 5p for 3 to 4 weeks, virtual (but prefer onsite training in
Wichita, KS)Remote or Hybrid: You Choose! If you live near our
office, located near 37th Street and North Ridge Road in Wichita,
you may choose remote or a hybrid schedule working at our office
some days and at home other days. If outside of this area, you will
be 100% remote. What you will be doing:
- Provide first level support for PCs, standard and proprietary
software/applications, network connectivity, and peripherals such
as printers, achieving and maintaining a high level of customer
service and first call resolution.
- Act as central point of contact between the customer and
IT.
- Utilize the company's issue tracking system to document
customer contacts, issues, and requests. Ensure proper
documentation, timely follow-up, appropriate escalation, and
resolution of reported issues.
- Perform support and maintenance either remotely or at the
customer's location to resolve problems using basic troubleshooting
and technical skills.
- Adhere to workflow and service level expectations between teams
to resolve issues in a timely manner. Understand the critical
nature of the business and makes every reasonable effort to achieve
defined service level agreement expectations and/or provide
acceptable workarounds.
- Utilize IT knowledgebase as a part of troubleshooting and
researching customer issues, and shares knowledge with customers
and colleagues by submitting frequently asked questions for
publication.
- May participate in release/regression testing of proprietary
applications.
- Works a flexible schedule, including on-call support. What you
should have:
- Associate's Degree from an accredited college, university or
technical college
- Minimum of one year of related work experience in a customer
service environment
- Good understanding of common desktop operating systems,
software and hardware products such as Windows 10, Outlook, web
applications support, Office 2010, Dell PCs/laptops, and network
printers
- Good understanding of Active Directory and experience
performing basic functions such as permissions and password
changes
- Experience performing basic network troubleshooting in an
enterprise environment
- Ability to learn and utilize new applications and software
systems effectively and efficiently
- Ability to quickly understand problems identified and select
appropriate resolution What will set you apart:
- Experience with Citrix and Citrix Management Console
- Basic understanding of Exchange
- Microsoft Certified Professional, Network + and/or A+
Certification preferred Learn MoreCompany Overview and History:
https://www.curo.com/about #curoindeedusCURO Financial Technologies
Corp Supports Equal Employment Opportunity. CURO Financial
Technologies Corp (dba Speedy Cash, Rapid Cash, Cash Money,
LendDirect, Avío Credit, Opt+ and Revolve Finance) is committed to
a policy of providing equal employment opportunity to all qualified
employees and applicants. This commitment is reflected in all
aspects of our daily operations. We do not discriminate on the
basis of race, color, sex, religion, national origin, marital
status, age, disability, veteran status, or genetic information in
any personnel practice, including recruitment, hiring, training,
compensation, promotion, and discipline. Additionally, we do not
discriminate based on any other characteristic protected by
applicable state or local law where a particular employee works. In
addition, it is the policy of CURO Financial Technologies Corp to
provide reasonable accommodation to qualified employees who have
protected disabilities to the extent required by federal law and
any state law where a particular employee works. This employer
participates in E-Verify. NOTICE: Please upload your resume in .pdf
or .doc format.
Keywords: CURO Financial Technologies Corporation, Wichita , IT Support Analyst - Remote (1st Shift) - Remote C, Professions , Wichita, Kansas
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