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Communications Specialist (911 Dispatcher)

Location: Augusta
Posted on: January 25, 2023

Job Description:

Job Type




This position performs regular dispatching duties that include receiving and transmitting emergency radio and telephone calls and dispatching emergency personnel and equipment under stressful conditions. The position will utilize telecommunications equipment such as radios, computers, and a 911 and administrative telephones. The employee will also be responsible for the maintenance, accuracy, and security of department records.


  • Receives emergency calls made by telephone or radio and dispatches proper personnel and equipment.
  • Receives calls for information and assistance and determines appropriate action.
  • Greets people and answers requests for assistance.
  • Receives messages and requests by phone or radio from field personnel and takes appropriate action.
  • Prepares and maintains a variety of records and logs.
  • Ensures that office supplies are ordered and properly stocked.
  • Performs a variety of general clerical duties in support of assigned office activities.
  • Issues permits.
  • Calculates, receives, records, and processes payment for licenses, permits, and other fees.
  • Receives, opens, sorts, and distributes incoming mail.
  • Enters data into computer, prints reports, and verifies accuracy of data.
  • Monitors CCTV cameras and supports security of the Public Safety facility.
  • Performs other related work as required.
    The duties and responsibilities of this job are not limited to those listed above and are subject to change without notice.


    • Ability to gain the basic knowledge of the principles, procedures, and equipment used in law enforcement and firefighting.
    • Ability to develop and exhibit knowledge of modern principles and practices of emergency dispatch.
    • Must exhibit the ability to react quickly and calmly in emergencies.
    • Ability to obtain NCIC certification.
    • Ability to obtain the needed knowledge regarding federal, state, and local regulations concerning radio communications.
    • Ability to learn and utilize various computer software programs.
    • Must have ability to develop and exhibit considerable knowledge of the geography of the City and County, including locations of streets and important buildings.
    • Ability to read and interpret urban and rural area maps.
    • Ability to think clearly and respond quickly, accurately, and calmly in emergency situations.
    • Ability to speak the English language clearly and correctly with a courteous tone of voice.
    • Must have the ability to clearly communicate.
    • Ability to operate radio transmitting and receiving equipment using headset, manual switches, keyboard, video display monitor, and multiple pedal controls, while in a sitting position.
    • Ability to develop a working knowledge of the rules and regulations of the City and the Public Safety Department.
    • Must demonstrate the ability to use mature judgment and make correct decisions.
    • Ability to record detailed descriptions and incidents quickly and accurately.
    • Must be a self-starter, highly motivated, and committed to accomplishing tasks.
    • Ability to develop and maintain effective working relationships with associates, employees of other Departments, representatives of outside agencies, and the public.
    • An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

      Physical Requirement:
      • Work Environment - Indoors in a non-hazardous setting.
      • Physical Requirements - Ability to hear 25 decibels or less at 500 hz; 4,000 hz; and points in between, as well as to accurately interpret what is heard. Visual acuity that is correctable to 20/20.
      • Valid Drivers Kansas Drivers License
      • See requirements of work and/or City standards

        Education and Experience Requirements:

        • High School Diploma or Equivalent
        • Good organizational skills
        • Effective communication skills
        • Ability to effectively plan, organize, and work independently.
        • Ability to work in a stressful and fast-paced environment
        • Attention to detail with good error recognition capabilities

          The preferred candidate for this position shall have a high school diploma with some post secondary study with emphasis in fire/police science, fire/police administration, or a related field and have two years of experience working with the public. Any equivalent combination of experience, training, special knowledge, and/or certifications may be a substitute for these requirements. Offers of employment may be made contingent upon passing a pre-employment physical and/or drug screening, upon satisfactory evaluation of a psychological examination, and upon satisfactory evaluation of the results of a police records check.

Keywords: CITY OF AUGUSTA, Wichita , Communications Specialist (911 Dispatcher), Professions , Augusta, Kansas

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