IT Support Technician

Company: Abacus Technology
Location: Wichita
Posted on: May 29, 2023

Job Description:

Overview
Abacus Technology is seeking an IT Support Technician to provide technical support for the 22nd Communications Squadron at McConnell AFB. - This is a full-time position.
Responsibilities
Provide IT hardware, software, and account support. -Maintain, troubleshoot, configure and repair IT equipment. -Install, maintain, troubleshoot, and repair cabling and other network infrastructure. -Plan and execute Information Technology activities and projects. -Install, maintain, troubleshoot, and repair software (operating system and applications). -Build, request, maintain, troubleshoot, and repair user accounts and groups. - Assist with hardware and software inventory management duties. - Document all tasks, new and completed, in the designated help desk database. -Perform administrative duties as needed: management of user and operational forms, inventory records, data calls, office file maintenance, in-processing, out-processing etc. -Serve as an IT staff representative to non-flight entities when needed (e.g. coordinate with outside IT teams or help desks, contractors or other Government agencies). -Comply with DoD Directive 8500.01, Air Force Manual (AFMAN) 17-1301 Computer Security (COMPUSEC), AFMAN 17-1303 Cybersecurity Workforce Improvement Program, AFI 17-101 Risk Management Framework (RMF) for Air Force Information Technology (IT), AFI 17-130 Cybersecurity Program Management, and AFI 33-332, Air Force Privacy and Civil Liberties Program. - Triage incoming service requests and work orders and respond to technical hardware, software, and user problems.
Qualifications
2+ years experience in a technical support role. - Must be Security+ certified. - Must hold an operating system certification (e.g. Microsoft). - Experience configuring, maintaining, troubleshooting, and repairing the following: printers, scanners and multifunction devices; IT networks and networked devices; network cabling; personal computers, laptops, common peripheral devices and applicable software of said devices; mobile devices including Apple iOS; wireless protocols and devices; common Microsoft operating systems and applications (e.g. Server 2016, Windows 10, DOS commands, Office 2010); and non-specific software applications. - Able to organize and track systems; establish and maintain said systems (e.g. help desk ticket tracking database, hardware and software inventory tracking, and office files). -Able to communicate clearly, good verbal and written communication skills, with demonstrated ability to communicate with technical and non-technical team members as well as functional management. -Must have good personal and teamwork skills. -Possess the ability to perform accurately in situations of evolving organizational requirement and deadlines. -Must be able to walk or stand for up to 8 hours at a time. -Must be able to work from a step ladder, reach under desks, and lift up to 50 pounds to chest level. -Must have the skills and abilities to quickly learn through on-the-job training and assigned reading. - Must possess normal color vision as defined in AFI 48-123, Medical Examinations and Standards. -Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Keywords: Abacus Technology, Wichita , IT Support Technician, Professions , Wichita, Kansas