Account Services Representative
Company: Korn Ferry
Location: Wichita
Posted on: February 25, 2021
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Job Description:
As the nation's third largest cable and broadband company, Cox
has about 6 million total customers. Cox is also the nation's
third-largest cable television provider. Cox offers a variety of
advanced digital video, high-speed Internet and telephone services
over our own IP network. Business customers of all sizes are
provided with our high speed Internet, phone and long distance
services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both
traditional and new media formats, along with promotional
opportunities and production services.
Job Description At Cox, we connect people to the things they love.
Now we'd like to connect with you. Cox Communications is looking
for sharp talent to join our team and be the voice of our brand.--
As an Account Services Representative, you will play a pivotal role
in the continued stability and growth of our organization, by
serving as a front-line representative of the Cox brand. The
Account Services Representative is part of a supportive,
service-oriented team that:-- --- Promotes quality customer
experience, through honest and committed customer care.-- ---
Respond to inbound customer questions, problems, and requests
regarding account balances, service additions, billings/payments,
or other general or account-related services.-- --- Captures
opportunities to offer additional or upgraded services to customers
as available, while providing a quality customer experience. ---
Lives the Cox Values, by demonstrating an approach towards people
and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as an Account
Services Representative, where you'll be enhancing the lives of our
customers and your career.-- The Cox Communications Difference Cox
Communications is more than just a place to work. We strive to
create an environment that nurtures personal development and the
opportunity to build on your talents.-- Our employees are our most
important resource. To demonstrate the value we place in our
employees, Cox offers competitive salaries, an excellent benefits
package (healthcare, pension, and 401k) and a best-in-class working
environment. We are committed to having a diverse workforce that
reflects the communities we serve. We embrace and foster an
environment that builds on the unique talents that come from a
variety of people and perspectives. Keep reading to learn more
about the role and to apply to join the Cox Communications team
today! Primary Responsibilities and Essential Functions --- Work in
a call center environment delivering excellent customer care by
greeting customers, asking questions, and actively listening to
customers to understand their needs or requests.-- --- Provide
seamless customer experience through documenting call details and
new account information into the computer system and completing any
forms required to request action by other departments.-- --- Build
customer loyalty by placing follow-up calls to customers after
receiving acknowledgment of action taken by other Cox
departments.-- --- Determine the appropriate answer, response, or
solution by interpreting relevant information in light of the
customer's circumstances.-- --- Educate on billing details, Cox
policies and procedures concerning prices, billing and service.--
--- Perform any necessary calculations pertaining to fees, time
periods, or dates.-- --- Provide seamless customer service through
partnering with Sales for identified sales leads and Technical
Support for customer assistance with non-account-related
troubleshooting.-- --- Other duties as assigned. Qualifications
Minimum -6 months work experience providing service directly to
customers-- -6 months experience using a computer in a work or
non-work setting -High school graduate or GED or equivalent work
experience-- -Eligibility to work in the United States Preferred
-6+ months experience working in a position that requires meeting
sales goals -1 - 2 year work experience in a customer service role,
not specific to just Call Center -Strong aptitude for helping
customers and a customer experience focus -Enthusiastic and
personable -Must be able to work in a call center or highly
structured environment -Strong computer skills and be able to
navigate through multiple screens -Ability to adapt to constant
change -Demonstrated solid work history. Additional Information
From the valued customers we connect through our innovative
communications services, to the employees we unite through exciting
career opportunities, Cox is all about bringing people together and
enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and
commercial services, industry-leading customer care, and its
outstanding workplaces. We are always looking for talented
professionals to join our team! Cox offers competitive salaries, an
excellent benefits package (healthcare, pension, and 401k) and a
best-in-class working environment.
Cox is an equal employment opportunity employer,
disabled/protected/veteran and a wholly owned subsidiary of Cox
Enterprises.--
Statement to ALL Third Party Agencies and Similar Organizations:
Cox Communications accepts resumes only from agencies with which we
formally engage their services. Please do not forward resumes to
our applicant tracking system, Cox Communications employees, or
send to any Cox Communications facility. Cox Communications is not
responsible for any fees or charges associated with unsolicited
resumes.
Keywords: Korn Ferry, Wichita , Account Services Representative, Sales , Wichita, Kansas
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