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Customer Service Representative II

Company: Three Point Solutions
Location: Wichita
Posted on: May 5, 2021

Job Description:

Job DescriptionJob Title: Customer Service Representative - 9653

Duration: 3-4 MonthsShift: M-F 8AM - 5PM. May require OT.Will overtime be possible: YesWill weekend work be possible: YesWork Environment: ProfessionalLocation: Currently all staff is working remotely from home through May 31st.Dress Code/Required PPE: Business Casual. Jeans allowed - No Tennis shoes or flip flops

Essential Duties/Responsibilities:

  • Handling Customer Orders.
  • Inputting into SAP
  • Tracking orders
  • Problem resolution that might be needed.Customer Service:
    • Taking and servicing orders,
    • Answering questions
    • Supporting processes that enable the business to deliver impeccable customer focus and outstanding service to our customers.
    • This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support.
    • Support senior customer service team members with day to day issues.
    • Customer Communication, both written and verbal
    • Collaborating with internal Stake holders for decisions on how we will execute on an orderMinimum Education Required: High School Diploma

      Other Required Experience/Qualifications:
      • Possesses a basic understanding of customer service practices and procedures.
      • Sound judgment and decision making skills.
      • Strong oral and written communication skills.
      • Ability to problem solve.
      • Ability to adapt and learn in a changing work environment.
      • Team work and a positive attitude is a must.
      • Knowledge of Microsoft Office Products.
      • Must have dependable internet connection during work from home timeline.
      • Must be able to work on multiple issues at one time and follow back up accordingly
      • Must be able to work from home with minimal distractions and train remotely.Pre-Employment Requirements:
        • HireRight Background CheckCompany DescriptionAs a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.

Keywords: Three Point Solutions, Wichita , Customer Service Representative II, Sales , Wichita, Kansas

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