Customer Service Representative (v) - CEC Wichita - (21113500)
Company: Marriott International, Inc.
Posted on: November 22, 2021
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
CEC Wichita, located at 4031 E. Harry Street, Wichita, KS , 67218
is currently hiring a Customer Service Representative (v).
Responsibilities include: p> Serve guests from around the world
as they embark on their travel journey. Create an effortless
experience and build raving brand fans by answering questions about
property facilities, services, and room accommodations to support
our overall vision to be the world's favorite travel company.
Handle incoming contacts for a variety of Marriott brands and
assist customers with their booking needs or questions through
preferred channels including voice, email, and chat.
Responsibilities include processing reservation requests and
support of basic loyalty and customer care requests. This role will
identify guest reservation needs and follow sales techniques to
maximize revenue. Ensure compliance with policies and procedures
for special booking rules and requests, loyalty guidelines and case
management. Provide customer support through assistance and
guidance in issue resolution, and an open communication with
Marriott properties, related company contacts, and third
Follow all company policies and procedures; ensure personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the
privacy and security of guests and coworkers. Welcome and
acknowledge all guests according to company standards; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with
others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
Chat, engage and follow us on social media. -
facebook.com/marriottjobsandcareers - twitter.com/marriottcareers -
Visit marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Wichita , Customer Service Representative (v) - CEC Wichita - (21113500), Sales , Newton, Kansas
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